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Thermo-Twin Windows

Additional Locations

Phone: (540) 966-3797 1155 Allegheny Avenue , Oakmont, PA 15139 http://www.ruscowindow.com

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Description

This company is a manufacturer, distributor, and installer of home improvement products.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for Thermo-Twin Windows. BBB of Western Pennsylvania has the full report as that BBB handles all complaints for Thermo-Twin Windows.

Additional Information

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BBB file opened: June 15, 1971 Business started: 01/15/1947 in VA Business incorporated: 01/15/1947 in VA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
http://www.dpor.virginia.gov
Phone Number: (804) 367-8500
Fax Number: 804-367-2475

Type of Entity

Corporation

Business Management
Mr. Barry Holland, V.P. of Administration Mr. Weldon "Chip" S. Lawrence, President Mr. Mike Shepherd, Plant Manager
Contact Information
Principal: Mr. Barry Holland, V.P. of Administration
Business Category

WINDOWS - INSTALLATION/SERVICE WINDOWS SIDING CONTRACTORS ROOFING CONTRACTORS PATIO, PORCH & DECK ENCLOSURES DOORS - PATIO OVERHEAD GARAGE DOORS MANUFACTURERS & PRODUCERS HOME IMPROVEMENTS GARAGE DOORS & OPENERS DOORS DOORS - INSTALLATION COMMERCIAL PRODUCTS WHOLESALE & DISTRIBUTOR AWNINGS & CANOPIES

Industry Tips
BBB TIP Tips for Hiring a Contractor

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1155 Allegheny Avenue

    Oakmont, PA 15139

  • THIS LOCATION IS NOT BBB ACCREDITED

    872 Lee Highway

    Roanoke, VA 24019 (540) 966-3797 (800) 382-7176 (540) 966-4000

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Complaint Detail(s)

11/15/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Screened in room, but the doors were put in backwards.

Desired Settlement: For company to come back and turn the doors around.

Business Response: In response to Mr. ******* *** request to come back and turn the doors around, we will be more than glad to do that. The doors were put in backwards at the customers request. He wanted the doors to be inswing doors but all of our screen room doors are out swing. We told Mr. *** at the time that if we turned the doors backwards that the lock would be on the outside, he said that did not matter since it was a screen room if someone wanted in they would just cut the screen anyway.     We will go back and rehang the doors the proper way which is outswing with the key lock on the inside. I will wait till I hear from you if this is  what Mr. *** will be satisfied with.**** ******** ManagerRusco Window Company

Consumer Response: Relay that doors are suppose to have the lock on the outside like I asked.  Don't care which way the door swings as long as the locks are on the outside.[ Regards, ******* ***  

Business Response: BBB   In response to complaint ID 9276099, we offered the consumer exactly what he asked for. We will have the lock on the outside as he asked, the doors will swing to the outside. I hope this will clear up any confusion/misunderstanding.   **** ******** Plant Manager Rusco Window Company

Consumer Response:  I need to know when the company is coming to do what they say. Regards, ******* ***   

Consumer Response:   Better Business Bureau: BBB spoke with Mr. *** and Mr. *** stated Tuesday 11/20/2012  9:30am  would be great.

Business Response: Rusco would like to perform this repair on Tuesday 11/20/2012 and would be at the home around 9:30am If this is ok please inform **** ******** at ** to make the proper arraingements.

BBB's Final Determination: Consumer accepted resolution offered by the business.

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