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Find a Location

Launching Pad Trampoline Park and Family Fun Center has 1 locations, listed below.

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    Business ProfileforLaunching Pad Trampoline Park and Family Fun Center

    Trampoline

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This family fun center offers a trampoline jump court, airbag foam pit, gladiator pit, fidget latter pit, basketball lanes, dodge ball courts, Launch Tower and bumper cars. 

    Business Details

    Location of This Business
    1300 Intervale Drive, Salem, VA 24153
    BBB File Opened:
    5/11/2016
    Years in Business:
    8
    Business Started:
    10/15/2015
    Business Started Locally:
    9/1/2015
    Business Incorporated:
    3/23/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Launching Pad Trampoline Park, Inc.
    Business Management
    • Mr. Kevin Sisson, President
    Contact Information

    Principal

    • Mr. Kevin Sisson, President

    Customer Contact

    • Mr. Kevin Sisson, President

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/29/2021

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    On Sunday 6/27/21 I took 5 children to this location from 1pm-3:00pm ! I was asked to run my card twice because the first time it didn’t go through. There was a host of other issues but not worth mentioning. At 4:30 I went shopping and realized I had been charged twice! I called the location and talked to a very unpleasant man named **** who told me “ I have been working here for 5 years and sometimes this happens, I am the only person you can speak to until Friday but if you want your money back then you need to call your bank!” He never took my number to search for the transaction and reversed it! Literally nothing was done! Apparently they can steal people and and it’s on the customer to run around to try to get it from them. Yesterday, 6/28/21 the 2 identical transactions were pending so, of course the bank was unable to do anything! 6/29/21 the two transactions posted. I WANT MY MONEY BACK! I know business are desperate due to COVID but this isn’t the way! They need to DO BETTER!
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Beck H

    1 star

    12/10/2023

    The owner accused my husband for smelling like booze when he helped my child jump from the launching Pad. Does not accommodate to spectrum children and was discriminated against for such by being scolded by the teenage staff. We have "issues" for our child being autistic.

    Launching Pad Trampoline Park and Family Fun Center Response

    12/11/2023

    Well Becky sure likes to leave parts of the story out. This started with a Facebook post of hers that called our employees "rude little *****". And told us not to scold people when we "weren't even at your stations to prevent rules from being broken". When I investigated with my employees I found out that her child ran past our attendant who was working at the station. The child climbed to the top of our 15.5 ft jump tower. Our attendant followed to try to get the child down (no parent in sight for a 5yr old, non-verbal, autistic child). Our attendant finally got the child up from a sitting position at the top of the tower. The child was about to walk back down the stairs when the father came running up the stairs, picked up the child and threw the child off the tower into the airbag below. Child landed on his face. He could have been seriously hurt. A few of my employees who dealt with the "father" stated that he smelled like alcohol. We have the entire incident on video, which is nice since Becky likes to deal loosely with the facts.

    Local BBB

    BBB Serving Western Virginia

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