BBB Business Review
BBB Accredited Business since
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This company offers building, selling and management of timeshare projects and owns and manages recreational ski slopes, golf courses, indoor complexes, hotels and condominiums.
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A BBB Accredited Business since
BBB has determined that Massanutten Resort meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Massanutten Resort include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 77 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||32|
|Total Closed Complaints||77|
Additional Complaint Information
The number and type of complaints are not unusual for a company in this industry. Complaints are concerning sales tactics, and misunderstanding the terms of the firm's offer. The visit of two nights and three days, at no cost to the consumer, has a provision one must listen to a sales presentation.
Consumers should read and understand the contract before signing. Do not rely on verbal representations. If statements made by the sales person are not included in the contract, do not sign the contract.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211
Type of Entity
Business ManagementMr. Mark Koebig, VP & General Manager Mr. Steve Krohn, COO Ms. Candace Matthews, Director
TIMESHARE COMPANIES VACATION RENTALS SKI CENTERS & RESORTS RECREATION CENTERS REAL ESTATE CALL CENTERS