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Description

This company offers building, selling and management of timeshare projects and owns and manages recreational ski slopes, golf courses, indoor complexes, hotels and condominiums.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Massanutten Resort meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Massanutten Resort include:

  • Length of time business has been operating
  • Response to 92 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

92 complaints closed with BBB in last 3 years | 44 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 43
Billing/Collection Issues 11
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 36
Total Closed Complaints 92

Additional Complaint Information

The number and type of complaints are not unusual for a company in this industry. Complaints are concerning sales tactics, and misunderstanding the terms of the firm's offer. The visit of two nights and three days, at no cost to the consumer, has a provision one must listen to a sales presentation.

Consumers should read and understand the contract before signing. Do not rely on verbal representations. If statements made by the sales person are not included in the contract, do not sign the contract.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Massanutten Resort
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 3

Additional Information

BBB file opened: January 15, 1973 Business started: 01/15/1971 in VA Business incorporated: 11/14/1984 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State Corporation Commission
P.O. Box 1197, Richmond VA 23218
http://www.state.va.us/scc
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211

Type of Entity

Corporation

Business Management
Mr. Mark Koebig, VP & General Manager Mr. Steve Krohn, COO Ms. Candace Matthews, Director
Contact Information
Principal: Mr. Mark Koebig, VP & General Manager
Principal: Mr. Steve Krohn, COO
Principal: Ms. Candace Matthews, Director
Business Category

TIMESHARE COMPANIES VACATION RENTALS SKI CENTERS & RESORTS RECREATION CENTERS REAL ESTATE CALL CENTERS

Alternate Business Names
Eagle Trace Owners Association Great Eastern Resort Corporation Great Eastern Resort Corporation-Massanutten Great Eastern Resort Management Shenandoah Villas The Resorts Companies
Industry Tips
BBB TIP Timeshare Tips
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.