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Description

This company offers building, selling and management of timeshare projects and owns and manages recreational ski slopes, golf courses, indoor complexes, hotels and condominiums.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Massanutten Resort meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Massanutten Resort include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 78 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

78 complaints closed with BBB in last 3 years | 40 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 32
Billing/Collection Issues 11
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 33
Total Closed Complaints 78

Additional Complaint Information

The number and type of complaints are not unusual for a company in this industry. Complaints are concerning sales tactics, and misunderstanding the terms of the firm's offer. The visit of two nights and three days, at no cost to the consumer, has a provision one must listen to a sales presentation.

Consumers should read and understand the contract before signing. Do not rely on verbal representations. If statements made by the sales person are not included in the contract, do not sign the contract.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Massanutten Resort
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 3

Additional Information

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BBB file opened: January 15, 1973 Business started: 01/15/1971 in VA Business incorporated: 11/14/1984 in VA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State Corporation Commission
P.O. Box 1197, Richmond VA 23218
http://www.state.va.us/scc
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211

Type of Entity

Corporation

Business Management
Mr. Mark Koebig, VP & General Manager Mr. Steve Krohn, COO Ms. Candace Matthews, Director
Contact Information
Principal: Mr. Mark Koebig, VP & General Manager
Principal: Mr. Steve Krohn, COO
Principal: Ms. Candace Matthews, Director
Business Category

TIMESHARE COMPANIES VACATION RENTALS SKI CENTERS & RESORTS RECREATION CENTERS REAL ESTATE CALL CENTERS

Alternate Business Names
Eagle Trace Owners Association Great Eastern Resort Corporation Great Eastern Resort Corporation-Massanutten Great Eastern Resort Management Shenandoah Villas
Industry Tips
BBB TIP Timeshare Tips
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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