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This business is not BBB accredited.


Phone: (434) 821-7110 94 Ewing Dr., Rustburg, VA 24588 http://www.shentel.com

Click for BBB Rating on Shentel

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On July 30, 2010 Shenandoah Telecommunications Company (Shentel) purchased the cable operations of JetBroadband Holdings, LLC.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for Shentel. BBB serving Metro Washington DC & Eastern Pennsylvania has the full report as that BBB handles all complaints for Shentel.

Additional Information

BBB file opened: August 25, 2010
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Campbell County Business License

Phone Number: (434) 592-9518

Business Management
Ms. Christina Price, Customer Service Ms. Donna Rader, Director of Customer Care Ms. Rhonda Castagne, Billing Manager
Contact Information
Principal: Ms. Christina Price, Customer Service
Principal: Ms. Donna Rader, Director of Customer Care
Business Category


Alternate Business Names
Shenandoah Cable Television, LLC Shenandoah Mobile, LLC Shenandoah Personal Communications, LLC Shenandoah Telecommunications Company Shenandoah Telephone Company Shentel Cable of Shenandoah County, LLC Shentel Communications, LLC Shentel Management Company

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.