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BBB Accredited Business since

IDeACOM Mid-Atlantic

Phone: (540) 982-0071 1390 Southside Drive, Salem, VA 24153 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Ideacom Mid Atlantic sells and services Business Telephone systems, Voice and Data Cabling, Intercom systems, Overhead Paging systems and Network Services. Additional products include audio and video conferencing, ID Badging, Music and Messaging On Hold.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that IDeACOM Mid-Atlantic meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for IDeACOM Mid-Atlantic include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on IDeACOM Mid-Atlantic
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 15, 1979 Business started: 01/15/1953 in VA Business under new ownership as of: 06/01/2010 Business incorporated 04/29/2010 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211

Roanoke City Business License

Phone Number: (540) 853-2524

Type of Entity


Business Management
Mr. Jeff Adams, President Mr. Peter Neufeld
Contact Information
Principal: Mr. Jeff Adams, President
Principal: Mr. Peter Neufeld
Business Category


Products & Services

IDeACOM Mid-Atlantic sells the following brand(s): Aiphone Intercom equipment., ALLWORX VoIP Business Telephone systems., AVAYA IP Office Business Telephone systems. , NEC Business Telephone systems including the SV8100 and the DSX., Valcom Paging equipment.

IDeACOM Mid-Atlantic offers the following product(s): ID Badging., Intercom and Door Control., Key Telephone systems., Messaging and Music On Hold., PBX Telephone systems., Public Address (PA) and Overhead Paging, Video and Audio Conference., Voice and Data cabling and network infrastructure., VoIP Telephone systems., Wireless/Cordless Telephones.

Hours of Operation
Monday - Friday 8 am to 5 pm
On call 24/7 - 365
Method(s) of Payment
Ideacom Mid Atlantic accepts approved company checks, Visa and Mastercard.
Alternate Business Names
Valley Technology Group, Inc.
Industry Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.