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            • Citizens

              220 Webbs Mill Rd N Floyd, VA 24091-3679

              BBB Accredited Business

            Business ProfileCitizens

            Telephones
            BBB accredited business

            Contact Information

            220 Webbs Mill Rd N

            Floyd, VA 24091-3679

            Visit Website
            (540) 745-2111

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            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/9/2021

            Years in Business: 110

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company is a communications provider offering land-line telephone, VoIP, IPTV Video, web and e-mail hosting, DSL, and FTTP (Fiber to the Premise: Business Ethernet and FTTH, Fiber to the Home.)

            Business Details

            Location of This Business
            220 Webbs Mill Rd N, Floyd, VA 24091-3679
            BBB File Opened:
            7/6/1999
            Years in Business:
            110
            Business Started:
            2/28/1914
            Business Incorporated:
            12/8/1953
            Accredited Since:
            7/9/2021
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            65
            Alternate Business Name
            • Citizens Telephone Cooperative
            Business Management
            • Mr. Greg Sapp, CEO/GM
            • Ms. Lori Saltus, Vice President of Marketing
            Contact Information

            Principal

            • Mr. Greg Sapp, CEO/GM

            Customer Contact

            • Ms. Lori Saltus, Vice President of Marketing
            Additional Contact Information

            Fax Numbers

            • (540) 745-3981
              Other Fax

            Phone Numbers

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            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            07/27/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            In January 2022, Citizen Coop began laying fiber optic lines along the street where I live and in the process cut through my septic line. I paid a local sanitation company to repair the break and ******* ******, employee of Citizens Coop, agreed to reimburse me for the repair in March when his crew had to come back because the septic line was broken again due to their work. On 3/10/22 I emailed Mr. ****** the invoice (attached) and he responded the same day that he would pass it along for reimbursement. On 6/10/22 I emailed Mr. ****** again and asked about the status of the reimbursement. He replied the same day stating he would get back to me that week, but I heard nothing. On 7/6/22 I called Mr. ****** and he promised to get back to me that week and admitted to “dropping the ball.” I have heard nothing in return. I continue to pay my bills to them on time and would like the reimbursement paid to me as promised. I can supply copies of emails, if needed.
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            Customer Reviews

            0 Customer Reviews

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            Local BBB

            BBB Serving Western Virginia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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