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In Western Virginia

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This Business is not BBB accredited

Trinity Airsoft

Additional Locations

Phone: (276) 870-0871 630 Norton Rd, Wise, VA 24293 View Additional Email Addresses http://www.trinityairsoft.com ! There is an alert on Trinity Airsoft !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Trinity Airsoft include:

  • 11 complaints filed against business
  • Failure to respond to 11 complaints filed against business
  • BBB does not have sufficient background information on this business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 3
Guarantee/Warranty Issues 1
Problems with Product/Service 6
Total Closed Complaints 11

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning lack of response to consumers when they have made multiple attempts to reach the business.  Several of the complainants state they received guns that did not work. All complainants state they make multiple attempts to reach the business via voicemail and emails but do not receive a response.  BBB has requested their cooperation in resolving the underlying causes of complaints.  To date, BBB has not received a response.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Trinity Airsoft
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: March 31, 2009
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Virginia State Corporation Commission
Tyler Building, P.O. Box 1157, Richmond VA 23218
http://www.state.va.us/scc

Business Management
Leonard Rogers, Register Kevin Mullins, Owner
Contact Information
Principal: Leonard Rogers, Register
Business Category

SPORTING GOODS-RETAIL INTERNET SHOPPING

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

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BBB Complaint Process

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Additional Email Addresses

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BBB files indicate that this business has a pattern of complaints regarding delivery, product and customer service issues. According to complainants, attempts to contact Trinity Airsoft with concerns on orders are ignored and guarantees are not honored. Consumers have also reported being charged for items they did not order, and no response back from the company regarding returning faulty or incorrect products. The BBB has made multiple attempts to contact Trinity Airsoft requesting their voluntary cooperation and to provide steps it will implement to eliminate the pattern of customer complaints; however, as of 8/15/2013, the BBB has not received a response from the company. Letters sent to both addresses listed by the company on their website have been marked "return to sender - vacant" and BBB has not been able to locate the company..