BBB Logo

Better Business Bureau ®
Start With Trust®
In Western Virginia

BBB Business Review

This Business is not BBB accredited

Trinity Airsoft

Additional Locations

Phone: (276) 870-0871 630 Norton Rd, Wise, VA 24293 View Additional Email Addresses ! There is an alert on Trinity Airsoft !


BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Trinity Airsoft include:

  • 11 complaints filed against business
  • Failure to respond to 11 complaints filed against business
  • BBB does not have sufficient background information on this business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 3
Guarantee/Warranty Issues 1
Problems with Product/Service 6
Total Closed Complaints 11

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning lack of response to consumers when they have made multiple attempts to reach the business.  Several of the complainants state they received guns that did not work. All complainants state they make multiple attempts to reach the business via voicemail and emails but do not receive a response.  BBB has requested their cooperation in resolving the underlying causes of complaints.  To date, BBB has not received a response.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Trinity Airsoft
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 31, 2009

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Virginia State Corporation Commission
Tyler Building, P.O. Box 1157, Richmond VA 23218

Business Management
Leonard Rogers, Register Kevin Mullins, Owner
Contact Information
Principal: Leonard Rogers, Register
Business Category



What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Email Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations


BBB files indicate that this business has a pattern of complaints regarding delivery, product and customer service issues. According to complainants, attempts to contact Trinity Airsoft with concerns on orders are ignored and guarantees are not honored. Consumers have also reported being charged for items they did not order, and no response back from the company regarding returning faulty or incorrect products. The BBB has made multiple attempts to contact Trinity Airsoft requesting their voluntary cooperation and to provide steps it will implement to eliminate the pattern of customer complaints; however, as of 8/15/2013, the BBB has not received a response from the company. Letters sent to both addresses listed by the company on their website have been marked "return to sender - vacant" and BBB has not been able to locate the company..