BBB Business Review

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This business is not BBB accredited.

Hamilton Asphalt & Seal Coating

Phone: (276) 728-8354 View Additional Phone Numbers 22 Cedarbrook Lane, Woodlawn, VA 24381 ! There is an alert on Hamilton Asphalt & Seal Coating !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 7

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning services and billing issues. Consumers report that the company approaches them offering to pave, seal or repair their driveway with materials left over from another job. Several consumers stated the price they were quoted before the work began turned out to be much more once the work was completed. Consumer complaints also involve the quality of the work performed with many problems developing soon after the work was completed.

One consumer states "He told my husband he had some asphalt left over and he would do him a good job and price".  The consumer asked the price and was told it "wouldn't be very much because it was a small drive way....".  After the work was completed the consumer was handed a bill for $7,300.00.

On July 11, 2012 BBB confirmed that Hamilton Asphalt & Seal Coating had not obtained a necessary license from Virginia Department of Professional & Occupational Regulation (DPOR).  Such a license is required in the Commonwealth of Virginia for businesses offering construction services over $1,000.00. BBB encourages you to contact the following agency or agencies to confirm this information: DPOR 804-367-8500.  On July 15, 2012, BBB sent a letter to the company requesting they notify BBB if they have a  contractor's license under another name or if they have obtained the license recently; to date BBB has received no response.  

BBB continues to receive calls from consumers who have had issues with this company. While not all consumers file complaints, those who did allege Hamilton Asphalt & Seal Coating is taking payments for services that are poor in quality, that the business has charged more than the consumer was led to believe the service would cost and that the company does not refund their money when requested. On 9/25/12, BBB contacted the business asking their cooperation in resolving the underlying cause of these complaints.  To date BBB has not received a response. 

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Hamilton Asphalt & Seal Coating
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 11, 2012
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
http://www.dpor.virginia.gov
Phone Number: (804) 367-8500
Fax Number: 804-367-2475
BBB confirmed that Hamilton Asphalt & Seal Coating had not obtained a necessary license from DPOR - VIRGINIA.

Contact Information
Principal: Mr. Tim Hamilton, Owner
Business Category

SEAL COATING ASPHALT

Additional Information

On 9/25/12, BBB requested the firm take steps to correct the underlying cause of complaints and correct its business practices. To date the company has not responded to BBB's request.

Industry Tips
BBB TIP Paving Contractors
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.