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Western Virginia

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This Business is not BBB accredited

Hamilton Asphalt & Seal Coating

Phone: (276) 728-8354 View Additional Phone Numbers 22 Cedarbrook Lane, Woodlawn, VA 24381 ! There is an alert on Hamilton Asphalt & Seal Coating !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 7

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning services and billing issues. Consumers report that the company approaches them offering to pave, seal or repair their driveway with materials left over from another job. Several consumers stated the price they were quoted before the work began turned out to be much more once the work was completed. Consumer complaints also involve the quality of the work performed with many problems developing soon after the work was completed.

One consumer states "He told my husband he had some asphalt left over and he would do him a good job and price".  The consumer asked the price and was told it "wouldn't be very much because it was a small drive way....".  After the work was completed the consumer was handed a bill for $7,300.00.

On July 11, 2012 BBB confirmed that Hamilton Asphalt & Seal Coating had not obtained a necessary license from Virginia Department of Professional & Occupational Regulation (DPOR).  Such a license is required in the Commonwealth of Virginia for businesses offering construction services over $1,000.00. BBB encourages you to contact the following agency or agencies to confirm this information: DPOR 804-367-8500.  On July 15, 2012, BBB sent a letter to the company requesting they notify BBB if they have a  contractor's license under another name or if they have obtained the license recently; to date BBB has received no response.  

BBB continues to receive calls from consumers who have had issues with this company. While not all consumers file complaints, those who did allege Hamilton Asphalt & Seal Coating is taking payments for services that are poor in quality, that the business has charged more than the consumer was led to believe the service would cost and that the company does not refund their money when requested. On 9/25/12, BBB contacted the business asking their cooperation in resolving the underlying cause of these complaints.  To date BBB has not received a response. 

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Hamilton Asphalt & Seal Coating
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: July 11, 2012
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
http://www.dpor.virginia.gov
Phone Number: (804) 367-8500
Fax Number: 804-367-2475
On BBB confirmed that Hamilton Asphalt & Seal Coating had not obtained a necessary license from DPOR - VIRGINIA.

Contact Information
Principal: Mr. Tim Hamilton, Owner
Business Category

SEAL COATING ASPHALT

Additional Information

On 9/25/12, BBB requested the firm take steps to correct the underlying cause of complaints and correct its business practices. To date the company has not responded to BBB's request.

Industry Tips
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BBB Complaint Process

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BBB has confirmed Hamilton Asphalt & Seal Coating is not properly licensed in the Commonwealth of VA. Our records also show a pattern of complaints received about this business. Please see the Additional Complaint Information section of this Business Review.

BBB has received multiple complaints from customers that allege Hamilton Asphalt & Seal Coating solicits door-to-door, charges more than the originally quoted price and contracted terms, and completes little or unsatisfactory work before leaving the worksite. Customers find it difficult or impossible to reach the company in order to resolve their complaints. The company has listed multiple addresses that cannot be confirmed or verified.

According to information in BBB files, this business is no longer in business.

Mail sent to the business on 09/16/2013 was returned by the U.S. Postal Service as Moved Left No Address.