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In Western Virginia

BBB Accredited Business since

Krantz

Phone: (434) 525-9334 View Additional Phone Numbers 41 Wood Duck Court, Evington, VA 24550 http://www.gottrust.org/krantz_exteriors_inc

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Description

This firm offers residential and commercial roofing, siding, windows, and gutters.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Krantz meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Krantz include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Krantz
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: June 04, 1999 Business started: 08/03/1994 in VA Business under new ownership as of: 12/31/2009 Business incorporated: 10/21/2009 in VA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
http://www.dpor.virginia.gov
Phone Number: (804) 367-8500
Fax Number: 804-367-2475

Lynchburg Business License

Phone Number: (434) 455-3880

State Corporation Commission
P.O. Box 1197, Richmond VA 23218
http://www.state.va.us/scc
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211

Type of Entity

Corporation

Business Management
Mr. Blake Hudson, President
Contact Information
Principal: Mr. Blake Hudson, President
Business Category

ROOFING CONTRACTORS GUTTERS & DOWNSPOUTS WINDOWS - INSTALLATION/SERVICE WINDOWS SIDING CONTRACTORS

Alternate Business Names
K & H Contracting Group, Inc.
Industry Tips
BBB TIP Tips for Hiring a Contractor

Additional Locations

  • 41 Wood Duck Court

    Evington, VA 24550 (434) 329-2184 (434) 525-9334

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (434) 329-2184(Phone)
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Complaint Detail(s)

4/28/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: On Nov. 12, 2013 I made the final payment on a Certainteed Landmark architectural roof - Total $5,263. It was installed a few days later. I am pleased with the roof but I am still waiting for the WARRANTY. My husband and I have called approximately once a month. We talked to **** *********, Salesman and to ****** *******, Office Manager. They have given us several reasons/excuses. On the quote it says, "This system qualifies for a 50 yr Non-prorated warranty." We believe that we have been patient for 4 or 5 months. Now our fear is that their paperwork has been misplaced. Can you help us?

Desired Settlement: A copy of our warranty and assurance that our roof is protected.

Business Response: Please see the attached correspondence from CertainTeed in reference to the Warranty requested by the complainant. We have spoken with the customer as well and cleared up the confusion. Although it was not our intent to not have a warranty issued properly, poor training and position transition did play a role. The individual responsible has been re-trained by the manufacturer on how to submit warranties and we have established a redundant system to ensure no future customers have the same issue.

Consumer Response: Better Business Bureau: I have received the warranty for my roof.  This is the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I consider this complaint resolved.  I can never thank you enough for helping me out in this stressful situation! Regards, ***** ******

BBB's Final Determination: Consumer accepted resolution offered by the business.

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