BBB Business Review

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This business is not BBB accredited.

Phillip Morgan, Estate Sales

Additional Locations

Phone: (540) 353-1800 626 Walnut Ave. S W, Roanoke, VA 24016 http://www.phillipmorgan.com


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Description

This company offers liquidation of estates, downsized homes and corporate entities.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Phillip Morgan, Estate Sales include:

  • Failure to respond to 1 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Length of time business has taken to respond to complaint(s)
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Phillip Morgan, Estate Sales include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 4

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning failure to fulfill their contract and non payment of funds from estate sales. Complainants state they have contracted with Phillip Morgan Estate Sales to conduct an estate sale and have not received the proceeds from the sale, or failed to receive funds in a timely manner. Complainants also state the firm fails to meet the terms in their contract. Some complainants state that checks received are returned for insufficient funds. Other issues are that the business does not return phone calls, after multiple attempts, or they get excuses as to why they have not received the proceeds from the estate sale.   BBB requested Phillip Morgan Estate Sales' cooperation in resolving the underlying causes of complaints.  To date, BBB has not received a response, our certified letter was returned as unclaimed.

Customer Reviews Summary Read customer reviews

1 Customer Review on Phillip Morgan, Estate Sales
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 23, 2006 Business started: 01/01/1997
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
http://www.dpor.virginia.gov
Phone Number: (804) 367-8500
Fax Number: 804-367-2475
BBB confirmed that the license from DPOR - VIRGINIA expired.

Virginia Department of Professional and Occupational Regulation
Virginia Real Estate Board, 3600 West Broad Street, Richmond VA 23230
BBB confirmed that the license from Virginia Department of Professional and Occupational Regulation expired.

Roanoke City Business License

Phone Number: (540) 853-2524

Type of Entity

Sole Proprietorship

Business Management
Mr. Phillip Morgan, Owner
Contact Information
Principal: Mr. Phillip Morgan, Owner
Business Category

REAL ESTATE LIQUIDATORS

Alternate Business Names
E & PPL, LLC Philip N. Morgan
Industry Tips
BBB TIP
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.