BBB Business Review
This Business is not BBB accredited
Phillip Morgan, Estate SalesAdditional Locations
Phone: (540) 353-1800 626 Walnut Ave. S W, Roanoke, VA 24016
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This company offers liquidation of estates, downsized homes and corporate entities.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Phillip Morgan, Estate Sales include:
- Failure to have a required competency license.
- 7 complaints filed against business
- Failure to respond to 4 complaints filed against business
- 1 complaint filed against business that was not resolved
- 4 serious complaints filed against business
- Length of time business has taken to resolve complaint(s)
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||7|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints concerning failure to fulfill their contract and non payment of funds from estate sales. Complainants state they have contracted with Phillip Morgan Estate Sales to conduct an estate sale and have not received the proceeds from the sale, or failed to receive funds in a timely manner. Complainants also state the firm fails to meet the terms in their contract. Some complainants state that checks received are returned for insufficient funds. Other issues are that the business does not return phone calls, after multiple attempts, or they get excuses as to why they have not received the proceeds from the estate sale. BBB requested Phillip Morgan Estate Sales' cooperation in resolving the underlying causes of complaints. To date, BBB has not received a response, our certified letter was returned as unclaimed.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
Phone Number: (804) 367-8500
Fax Number: 804-367-2475
On BBB confirmed that the license from DPOR - VIRGINIA expired.
Virginia Department of Professional and Occupational Regulation
Virginia Real Estate Board, 3600 West Broad Street, Richmond VA 23230
On BBB confirmed that the license from Virginia Department of Professional and Occupational Regulation expired.
Roanoke City Business License
Phone Number: (540) 853-2524
Type of Entity
Business ManagementMr. Phillip Morgan, Owner
REAL ESTATE LIQUIDATORS