Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Ostrom Electrical & Plumbing

Phone: (540) 342-0555 View Additional Phone Numbers 1530 Plantation Road NE, Roanoke, VA 24012 http://www.ostromservices.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

We have the best people in the business offering residential Electrical & Plumbing service to the Roanoke Valley and surrounding communities.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ostrom Electrical & Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ostrom Electrical & Plumbing include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Ostrom Electrical & Plumbing
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: October 01, 2009 Business started: 12/01/1999 in VA Business incorporated 12/02/1999 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
http://www.dpor.virginia.gov
Phone Number: (804) 367-8500
Fax Number: 804-367-2475

State Corporation Commission
P.O. Box 1197, Richmond VA 23218
http://www.state.va.us/scc
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211

Roanoke City Business License

Phone Number: (540) 853-2524

Type of Entity

Corporation

Business Management
Mr. David J. Ostrom Jr., President Mr. David Ralston, Customer Service Manager
Contact Information
Principal: Mr. David J. Ostrom Jr., President
Customer Contact: Mr. David Ralston, Customer Service Manager
Business Category

PLUMBERS PLUMBING DRAINS & SEWER CLEANING GENERATORS-ELECTRIC ELECTRICIANS CONTRACTOR - ELECTRICAL

Hours of Operation
Mon. - Fri., 7 am to 4 pm
Method(s) of Payment
Cash, checks, Visa, MC, AMEX & Disc.
GE Capital Financing
Alternate Business Names
Ostrom Electrical Contracting, Inc.
Industry Tips
BBB TIP Tips for Hiring a Contractor
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.