BBB Business Review

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This business is not BBB accredited.

Blue Mountain Plumbing, Heating & Cooling

Phone: (877) 280-5777 1744 Jefferson Highway, Fishersville, VA 22939 http://www.bluemountainservice.com


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Description

This company offers plumbing, heating and cooling services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that <em>lowered</em> the rating for Blue Mountain Plumbing, Heating & Cooling include:

  • 4 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Blue Mountain Plumbing, Heating & Cooling include:

  • Length of time business has been operating
  • Response to 4 complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 4

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning the company’s unwillingness to provide their customers an itemized breakdown of services rendered and associated costs. On the back of the firm’s contract, under the terms and conditions section, the contract states, “ Seller will not provide an itemized breakdown of materials and labor.”  Unfortunately, customers state they are not aware of that clause when they sign the contract. BBB suggested the firm put the disclaimer on the front of the contract or verbally inform their customers before they sign that no breakdown will be provided.  To date, the BBB has not received a response to our request.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Blue Mountain Plumbing, Heating & Cooling
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 28, 2009 Business started: 01/01/2002 in VA Business incorporated 09/09/2002 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
http://www.dpor.virginia.gov
Phone Number: (804) 367-8500
Fax Number: 804-367-2475

Augusta Business License

Phone Number: (540) 245-5640

State Corporation Commission
P.O. Box 1197, Richmond VA 23218
http://www.state.va.us/scc
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Clark Brule, Owner & General Manager
Contact Information
Principal: Mr. Clark Brule, Owner & General Manager
Business Category

PLUMBERS HEATING & AIR CONDITIONING AIR CONDITIONING CONTRACTORS & SYSTEMS

Alternate Business Names
Blue Mountain, LLC
Industry Tips
BBB TIP Tips for Hiring a Contractor
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.