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          Find a Location

          Shelor Motor Mile, Inc. has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • Shelor Motor Mile, Inc.

              2260 Roanoke St Christiansburg, VA 24073-2514

              BBB Accredited Business
            • Shelor Motor Mile, Inc.

              2395 Roanoke St Christiansburg, VA 24073-2563

              BBB Accredited Business
            • Shelor Motor Mile, Inc.

              295 Jarrett Dr SE Christiansburg, VA 24073

              BBB Accredited Business

            Business ProfileforShelor Motor Mile, Inc.

            New Car Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.33/5stars

            Average of 12 Customer Reviews

            Customer Complaints

            19 complaints closed in last 3 years

            10 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/15/1982

            Years in Business: 49

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This firm offers sales and service of new and used vehicles and auto repair services.

            Business Details

            This is a multi-location business.

            Find a Location

            Shelor Motor Mile, Inc. has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Shelor Motor Mile, Inc.

                2260 Roanoke St Christiansburg, VA 24073-2514

                BBB Accredited Business
              • Shelor Motor Mile, Inc.

                2395 Roanoke St Christiansburg, VA 24073-2563

                BBB Accredited Business
              • Shelor Motor Mile, Inc.

                295 Jarrett Dr SE Christiansburg, VA 24073

                BBB Accredited Business
              BBB File Opened:
              4/15/1982
              Years in Business:
              49
              Business Started:
              5/1/1974
              Business Incorporated:
              5/1/1974
              Accredited Since:
              4/15/1982
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Business Management
              • Mr. Larry Shelor, President
              • Ms. Caryn Bushong, General Manager
              • Mr. David Hagan, Vice President
              Contact Information

              Principal

              • Mr. Larry Shelor, President
              • Mr. David Hagan, Vice President

              Customer Contact

              • Ms. Caryn Bushong, General Manager

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              19 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/23/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I had a very bad experience with Shelor Automotive service center in **************, **. We took our car in for an airbag recall and it was returned with a crack in the lower passenger side windshield. They claim they did not do it. And I can guarantee it was not there when the car was left with them. However, I can’t prove it. The tech who worked on the car is not telling the truth and said it was there. ***** ******* who took the car said he does not recall, he does recall a small star bust rock hit on the windshield (which has been filled) but nothing else. Basically Shelor specifically ***** ******* are refusing to take responsibility . I would like to know what recourse I have. I really think they should make this right because it happened while they had the car. I took it in on Tuesday 2/20/24, car was repaired on 2/21/24 and was not finished for us to pick it up by their closing time. So the car was in their lot until 9:00 on 2/22/24. I know for sure it happened while the car was on Shelor Property. I don’t know how, but it was not there when it was dropped off. It is their responsibility to replace the windshield it should not fall back on me to replace.
              Read More

              Customer Reviews

              12 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Dillon C

              1 star

              02/18/2024

              I had a warranty issue with my new car at the end of October Shelor told me a manager would reach out to me to get the issue resolved. I never heard anything back. I contacted them in November, December, January and February being told a manger would contact me each time. I haven’t heard anything back. I would never recommend going to them for any issues or warranty issues. The managers are to incompetent to return a call about getting a simple warranty issue resolved. When purchasing a 60k car I expect dealerships to help quickly when there is a simple fix for an issue not to toy with you and tell you every time you contact them that their manager will give you a call back. This is the worst service I have ever received from a dealership.

              Local BBB

              BBB Serving Western Virginia

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