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Find a Location

Haley Toyota, Inc. has 1 locations, listed below.

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    Business ProfileforHaley Toyota, Inc.

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    10 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/14/2002

    Years in Business: 34

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This firm offers sale and service of new and used vehicles. Also onsite collision repair.

    Business Details

    Location of This Business
    1530 Courtland Rd NE, Roanoke, VA 24012-5106
    BBB File Opened:
    7/15/1989
    Years in Business:
    34
    Business Started:
    7/15/1989
    Business Incorporated:
    7/15/1989
    Accredited Since:
    5/14/2002
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Roanoke Imports, Inc.
    • Haley Scion
    Business Management
    • Mr. Chuck Baker, General Manager
    • Mr. Hoyt Parris, Service Director
    • Mr. David Trebour, Secretary/Treasurer
    • Mr. Douglas Pridgen, President
    • Mr. Dewey Rotenberry, General Sales Manager
    Contact Information

    Principal

    • Mr. Chuck Baker, General Manager

    Customer Contact

    • Mr. Chuck Baker, General Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    17 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/30/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Worst experience with a body shop I’ve ever had. 5 months of time to still be left with paint correction I’ll have to pay for out of pocket because I refuse to let them put their hands on my truck again. First trip in was 4 months of being told they were waiting on a windshield. Finally was called to pick up and there was more damage to the paint of the truck on the passenger side that wasn’t there originally, damage on the driver side they still hadn’t corrected, bad installation of parts, overspray on all windows and seals, left out snaps to hold seals in place and to top it off hadn’t even installed the windshield but definitely had already included in the bill. Fast forward another month and it’s finally ready again after they repaired all of the issues they caused. Now the badges are falling off and still hadn’t removed the overspray from windows or seals. Badges were ordered and a week later replaced now I’m left with paint swirls covering almost the entirety of the passenger side that I had not seen when I picked it up and paint swirls around every badge they replaced. Seal on passenger door was reinstalled poorly and leaked until I fixed it myself. Now after correcting the overspray on windows myself I’m still left with overspray on bed liner, over spray on almost all door seals, and a ton of paint swirls to pay to fix out of pocket. I would like to have these issues addressed by another provider. I refuse to bring it back to Haley.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Christopher B.

    1 star

    01/20/2023

    My Tacoma had the 3rd brake light recall, so I scheduled the Monday after Thanksgiving for them to receive my vehicle. It took them until after the new year to get it done. When I got the truck back I noticed there was damage done to the back window seal below my 3rd brake light. I contacted my service advisor and sent her pictures. She said a window service specialist would come out and look at my truck. Shortly thereafter she calls and says her manager would like to see it. He comes out very unprofessionally dressed, and says that they did not do it. The gasket looks like it has been ripped and has had black silicone put on it to cover it up. I asked him what could we do to make it look better, and he says that they can put more silicone on it?? That would make it look even worse, but when I said that it would not look good he states that my truck already looks bad so what does it even matter? I did not think that if you spend $40,000 on a truck at Toyota, regardless if this is where you bought it or not that they would insult you and your vehicle? Horrible experience from the start.

    Haley Toyota, Inc. Response

    01/23/2023

    While doing the repair it takes a little longer do to the fact we had to have a third party come in and clean and treat the inside of vehicle as per the recall. As far as the window seal, it is dry rotted from age. Our technician did put some silicone along the crack hoping to help the customer so that water would not get in there and cause another issue. We offered to have our window guy come and make the silicone look better at no charge for the customer. The technician did not cause the issue with the glass seal so therefore we do not feel we our responsible to replace the seal which is made on the rear glass. But, in the interest of the customer and do to the fact the technician did not share pictures of that area in advance the dealer will order and replace the glass and strip for them .

    Local BBB

    BBB Serving Western Virginia

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