This Business is not BBB accredited
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This business offers mortgage loans.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Ikon Financial include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Abingdon Business License
Phone Number: (276) 628-3167
State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211
Type of Entity
Business ManagementMr. Ben Hamby, Branch Manager
Alternate Business NamesMain Street Financial, Inc.
Industry TipsFinance & Loan Tips
THIS LOCATION IS NOT BBB ACCREDITED
439 E. Main Street
Abingdon, VA 24210 (276) 628-1276 (800) 401-8318 Directions
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Additional Phone Numbers
- (800) 401-8318(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I work a 100% commision job selling cars. I went to ******* ****** ***** to see about getting a home loan. The educated loan officer told me that I had to be in my job for 2 years, come back and see him then. I went to Main Street Financial and ******* ****** told me no worries he had a loan that would work. Three months later I have lost about $2,000.00 dollars and still recieving bills from a loayer they used for title work.They are uneducated in FHA loans and still try the "good ole boy" approach at getting loans. They take no responsibility for their mistake and are now trying to say the original application had misleading information on it. I work the same job making the same amount of money. Nothing has changed for me the only thing that changed is that they were uneducated on FHA rules of %100 commision employees. They were trying to use my previous job in customer service with ****** ** combined with car sales. FHA rules clearley state 2 years in the same field.
Desired Settlement: Main Street Financial pay the debts they created in my name due to their lack of education.
Business Response: In reference to the above incident: Due to the nature of the business for the client we were unable to verify the type of income needed for the client to qualify for a housing loan. After various attempts to obtain information from the past employer and the current employer the qualifiacations of the client were not within the standard as required by the lender. *** ***** Branch Manager First Main Street Financial Abingdon, Va.
Consumer Response: My complaint is with the company costing me money, time and credit due to their lack of knowledge in the home mortgage industry. Without pulling my credit two other home loan institutions, one before and one after said there was nothing they could do for me until I was at my job for two consecutive years. When going to the company I clearly stated that a bank had turned me down due to my current job and I was getting a second opinion, they pulled my credit and took information and told me not a problem I was approved for $120,000. The loan I was turned down for was for $80,000. FHA loan guidelines clearly states that if customer is in a 100% commision job like I am, they have to have the job for two consecutive years, in the same field. My previous job was in customer service for a satelite company that I was also compensated on commision. As the company stated various attempts to contact my previous employer is the problem. No matter what information they got from my previous employer would not have helped in the home loan process due to the commision not being in the automobile field. The company recklesly used my name, money and wasted 3 months of my time to take a"Good ole boy" chance at getting a loan that no other company could get. Those tactics worked years ago in the banking industry but now there are rules and you cannot vary from those guidelines. I contacted the company to get them to refund the appraisel and lawyer fees due to their mistake, they responded with "we will not do any more we have done enough". My objective is to protect any other customers money, time and credit from this company. Thank You, **** ******
Business Response: Initially, the consumer stated his income was received from comission only. We could not verify this by either from his past employer or his current employer. Neither employer would respond to our initiative to obtain the proper information. Past pay stubs indicated other income rather than comission. Unfortunately, that information could not be verified. Based on the facts as presented we were unable to find a lender that would accept the loan. Yes, the applicant is correct. We do try to go the extra step and assist our customers when we think there is a possibility of obtaining fincancing for a cllient. We have positive results but we also have some failures. We are sorry for the applicant that we did not obtain the results desired but, we did try and thats something no one else would do.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved