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Gorge Top Gardens LLC

Phone: (800) 673-1134 3501 Louisa Road, Coeburn, VA 24230 http://www.gorgetopgardens.com View Additional Web Addresses ! There is an alert on Gorge Top Gardens LLC !

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Description

This company offers lawn & garden supplies.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Gorge Top Gardens LLC include:

  • 19 complaints filed against business
  • Failure to respond to 3 complaints filed against business
  • 2 complaints filed against business that were not resolved
  • BBB does not have sufficient background information on this business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints


Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 6
Guarantee/Warranty Issues 3
Problems with Product/Service 7
Total Closed Complaints 19

Additional Complaint Information

Consumers report that plants received are not of the quality advertised. They allege that replacement products or refunds are not issued as guaranteed on the firm's website.

BBB files indicate that this business has a pattern of complaints regarding product quality and reimbursement issues. 

Consumers state they receive plants that are not of the quality advertised, are dead, or near death.  They allege that replacement product or refunds are not issued as guaranteed on the company’s website, which states: “Return and Refund Policy: Upon notice to Gorge Top Gardens of dissatisfaction with products supplied to you and you do not want product replacement, Gorge Top Gardens will immediately refund ½ of your cost of the product. When you have returned the entire product of dissatisfaction to Gorge Top Gardens, Gorge Top Gardens will immediately refund the remaining ½ of your product cost. Gorge Top Gardens will not refund shipping costs nor pay shipping costs for returned products.”

On 6/22/12, BBB contacted the firm regarding their pattern of complaints. The company responded stating “We have shipped out over 14,000 orders over the past three years and in our opinion 17 BBB complaints is a very low rate of unresolved issues.” They also stated they are trying to establish a better system for tracing unresolved complaints.

Customer Reviews Summary Read customer reviews

1 Customer Review on Gorge Top Gardens LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

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BBB file opened: May 07, 2002 Business incorporated: 12/28/2001 in VA
Type of Entity

Corporation

Business Management
Mr. John S. Rhodes III, Owner
Contact Information
Principal: Mr. John S. Rhodes III, Owner
Business Category

LAWN & GARDEN EQUIPMENT & SUPPLIES NURSERY STOCK DEALERS MAIL ORDER & CATALOG SHOPPING INTERNET SHOPPING

Alternate Business Names
Gorge Top Gardens Hosta Farm
Additional Information

The BBB has requested basic information from this company. The BBB has not received a response.

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BBB Complaint Process

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Additional Web Addresses

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BBB records show a pattern of complaints received about this business. Please see the Additional Complaint Information section of this Business Review.