BBB Business Review
This Business is not BBB accredited
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This company offers lawn & garden supplies.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Gorge Top Gardens LLC include:
- 9 complaints filed against business
- 1 complaint filed against business that was not resolved
- BBB does not have sufficient background information on this business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Gorge Top Gardens LLC include:
- Length of time business has been operating.
- Response to 9 complaint(s) filed against business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||9|
Additional Complaint Information
Consumers report that plants received are not of the quality advertised. They allege that replacement products or refunds are not issued as guaranteed on the firm's website.
BBB files indicate that this business has a pattern of complaints regarding product quality and reimbursement issues.
Consumers state they receive plants that are not of the quality advertised, are dead, or near death. They allege that replacement product or refunds are not issued as guaranteed on the company’s website, which states: “Return and Refund Policy: Upon notice to Gorge Top Gardens of dissatisfaction with products supplied to you and you do not want product replacement, Gorge Top Gardens will immediately refund ½ of your cost of the product. When you have returned the entire product of dissatisfaction to Gorge Top Gardens, Gorge Top Gardens will immediately refund the remaining ½ of your product cost. Gorge Top Gardens will not refund shipping costs nor pay shipping costs for returned products.”
On 6/22/12, BBB contacted the firm regarding their pattern of complaints. The company responded stating “We have shipped out over 14,000 orders over the past three years and in our opinion 17 BBB complaints is a very low rate of unresolved issues.” They also stated they are trying to establish a better system for tracing unresolved complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. John S. Rhodes III, Owner
LAWN & GARDEN EQUIPMENT & SUPPLIES NURSERY STOCK DEALERS MAIL ORDER & CATALOG SHOPPING INTERNET SHOPPING
Alternate Business NamesGorge Top Gardens Hosta Farm
The BBB has requested basic information from this company. The BBB has not received a response.