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This business is not BBB accredited.

Gorge Top Gardens

Phone: (800) 673-1134 3501 Louisa Road, Coeburn, VA 24230 http://www.gorgetopgardens.com View Additional Web Addresses


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Description

This company offers lawn & garden supplies.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Gorge Top Gardens include:

  • 7 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Gorge Top Gardens include:

  • Length of time business has been operating
  • Response to 7 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 7

Additional Complaint Information

Consumers report that plants received are not of the quality advertised. They allege that replacement products or refunds are not issued as guaranteed on the firm's website.

BBB files indicate that this business has a pattern of complaints regarding product quality and reimbursement issues. 

Consumers state they receive plants that are not of the quality advertised, are dead, or near death.  They allege that replacement product or refunds are not issued as guaranteed on the company’s website, which states: “Return and Refund Policy: Upon notice to Gorge Top Gardens of dissatisfaction with products supplied to you and you do not want product replacement, Gorge Top Gardens will immediately refund ½ of your cost of the product. When you have returned the entire product of dissatisfaction to Gorge Top Gardens, Gorge Top Gardens will immediately refund the remaining ½ of your product cost. Gorge Top Gardens will not refund shipping costs nor pay shipping costs for returned products.”

On 6/22/12, BBB contacted the firm regarding their pattern of complaints. The company responded stating “We have shipped out over 14,000 orders over the past three years and in our opinion 17 BBB complaints is a very low rate of unresolved issues.” They also stated they are trying to establish a better system for tracing unresolved complaints.

Customer Reviews Summary Read customer reviews

1 Customer Review on Gorge Top Gardens
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: May 07, 2002 Business incorporated 12/28/2001 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State Corporation Commission
P.O. Box 1197, Richmond VA 23218
http://www.state.va.us/scc
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211

Type of Entity

Corporation

Business Management
Mr. John S. Rhodes III, Owner
Contact Information
Principal: Mr. John S. Rhodes III, Owner
Business Category

LAWN & GARDEN EQUIPMENT & SUPPLIES NURSERY STOCK DEALERS MAIL ORDER & CATALOG SHOPPING INTERNET SHOPPING

Alternate Business Names
Hosta Farm
Additional Information

The BBB has requested basic information from this company. The BBB has not received a response.

Industry Tips
BBB TIP
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.