BBB Accredited Business sinceAdditional Locations
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This company provides landscaping and lawn maintenance services.
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A BBB Accredited Business since
BBB has determined that WDR Land Designs meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for WDR Land Designs include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
Phone Number: (804) 367-8500
Fax Number: 804-367-2475
Type of Entity
Business ManagementMr. William D. Ridgwell, Owner
LANDSCAPE CONTRACTORS LANDSCAPE DESIGNERS & CONSULTANTS LANDSCAPE MAINTENANCE LAWN MOWERS LAWN MAINTENANCE
Industry TipsBBB TIP Tips for Hiring a Contractor
921 Three Oaks Rd
Wirtz, VA 24184 Directions
P.O. Box 9
Moneta, VA 24121
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Work performed by said company was not as promised and after numerous phone calls and emails and being ignored by the owner himself the problem has still not been resolved. We had our old walkway replaced with pavers in April 2013 and we were assured that there would be no spaces between the pavers. This was a concern because of medical issues with our knees and fear of tripping and falling. We were promised that the walkway would be even ,which it is not. We have not been successful in getting this resolved even though the owner had spoken with us on two occasions and promised to take care of the problem.
Desired Settlement: We would like the company to honor their contract with us and finish the work as promised . All they have to do is fill in the spaces with more sand and compact it in. This something we cannot do and feel it is their responsibility. We honored our side of the contracted and paid them ,so now it's time for them to them to be honorable.
Business Response: WDR has contacted the customer and will send someone out to check on the complaint.
Business Response: WDR has met with the wife and has made the repairs to the customers satisfaction. WDR left the premises after the home owner was satified
Consumer Response: I have reviewed the response made by the business in reference to complaint ID *******, and accept the resolution with the understanding that the company will address and repair any other problems in the future. My wife and I feel that the initial work was not done properly and done in a hurry and as a result the problem will persist. We want it noted that we still have concerns about tripping on the uneven spaces. We thank the workers for doing their best to resolve the problem. Regards, ********* ********
Business Response: We have noted the concerns from the home owner and put the notice in their file for future reference.
Consumer Response: I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. If future repair is required I ask that the company respond in a more timely manner. Regards, ********* ********