BBB Business Review
This Business is not BBB accredited
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This company offers computer sales and service, computer hardware, software systems, and support.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Sitestar.net include:
- Failure to respond to 1 complaint filed against business
- 2 complaints filed against business that were not resolved
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||11|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints regarding their billing practices.
Complainants state they continue to be billed even though they do not have access to SiteStar services; or that they are billed after they have cancelled their contract. Many consumers allege their contract was cancelled with the previous provider prior to SiteStar’s purchase of the company.
BBB feels many complaints could be avoided if the business contacted the customers and notified them of the change in ownership. The customers should also be given clear instructions on how to decline the service prior to being charged.
On June 21, 2012 BBB sent correspondence to the firm requesting their voluntary cooperation and to provide steps it will implement to eliminate the pattern of customer complaints. The company responded and explained their customer contact notification procedures. BBB feels SiteStar addressed the issues satisfactorily.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Frank R. Erhartic Jr., President Ms. Candace Conner, Billing Department Ms. Julia A. Erhartic, Vice President Tabitha Keatts
INTERNET SERVICES COMPUTERS-USED COMPUTERS HARDWARE, SOFTWARE & SERVICES COMPUTERS-SERVICE & REPAIR