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This Business is not BBB accredited

Sitestar.net

Phone: (434) 239-4272 View Additional Phone Numbers 7109 Timberlake Road, Lynchburg, VA 24502 View Additional Email Addresses http://www.computersbydesign.com View Additional Web Addresses ! There is an alert on Sitestar.net !

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Description

This company offers computer sales and service, computer hardware, software systems, and support.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Sitestar.net include:

  • Failure to respond to 1 complaint filed against business
  • 2 complaints filed against business that were not resolved


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 10
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 11

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints regarding their billing practices.

Complainants state they continue to be billed even though they do not have access to SiteStar services; or that they are billed after they have cancelled their contract. Many consumers allege their contract was cancelled with the previous provider prior to SiteStar’s purchase of the company. 

BBB feels many complaints could be avoided if the business contacted the customers and notified them of the change in ownership. The customers should also be given clear instructions on how to decline the service prior to being charged.

On June 21, 2012 BBB sent correspondence to the firm requesting their voluntary cooperation and to provide steps it will implement to eliminate the pattern of customer complaints.  The company responded and explained their customer contact notification procedures.  BBB feels SiteStar addressed the issues satisfactorily.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sitestar.net
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: January 15, 1992 Business started: 07/15/1985
Business Management
Mr. Frank R. Erhartic Jr., President Ms. Candace Conner, Billing Department Ms. Julia A. Erhartic, Vice President Tabitha Keatts
Contact Information
Principal: Mr. Frank R. Erhartic Jr., President
Customer Contact: Tabitha Keatts
Related Businesses
Sitestar.net
Business Category

INTERNET SERVICES COMPUTERS-USED COMPUTERS HARDWARE, SOFTWARE & SERVICES COMPUTERS-SERVICE & REPAIR

Alternate Business Names
C B D Toner Recharge Central Virginia Networks Computers by Design FRE Enterprises, Inc. Lynchburg.Net Roanoke Internet Roanoke Virginia Net Sitestar Sitestar Advanced Internet Services Sitestar First Net SiteStar OneWest Surf With us
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BBB records show a pattern of complaints received about this business. Please see the Additional Complaint Information section of this Business Review.