Business ProfileforGrand Home Furnishings

Purchased couch on October 27, 2023. Around 1st of February I noticed that the material was wrinkled on the side. Not something you could see looking straight on. Felt the wood and thought the wood had slipped. Contacted the company and they sent a tech out and he said that the couch was broke and he could not fix it in the home. He stated that he felt the couch had been dropped. He stated that it probably occurred at the warehouse. He said he would have the company contact me. I waited and no contact. I called March 15th and was told by a girl at Grand home Furnishings that she could not find any documentation but that she would contact me back. Still no call. On March 22nd I called and a girl told me that she was told that the couch would not be warrantied. She gave me the number to the service department and I called and spoke with a man who said he would look into it and call me back. Again I waited and today March 29th I called again and the girl said service department was out. She stated that her boss told her that the couch was not covered and the girl told me to reach out to service department tomorrow. I have reached out so many Fridays(Thats my weekday off from work) that I feel I have reached out enough. I didnt break the couch. The boys from the furniture company that delivered the couch didnt drop it. My husband and I were both here when they delivered and we paid the boys to bring the couch thru the door which is only approximately 6 foot from where the couch was placed. I have purchased of Grands home furnishings before and no issues. Like I said looking at the couch you would not see it but who wants a couch that the tech said was so broke in the back he could not repair it while he was here.