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BBB Business Review

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BBB Accredited Business since

ParknPool Corp.

Phone: (540) 463-6510 View Additional Phone Numbers 40 Park Place, Lexington, VA 24450 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers commercial outdoor furnishings including picnic tables, hotel pool furniture, concrete tables and benches, restaurant furniture, bleachers and much more.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that ParknPool Corp. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for ParknPool Corp. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on ParknPool Corp.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 25, 2005 Business started: 10/01/1998 in VA Business incorporated 03/16/2005 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211

Type of Entity


Business Management
Mrs. Brenda Fonner, President Mr. Jim Fonner, Vice President
Contact Information
Principal: Mrs. Brenda Fonner, President
Business Category


Products & Services

ParknPool Corp. offers the following product(s): Ash Urns, Bicycle Racks, Bleachers & Grandstands, Chaise Lounges, Drinking Fountains, Grills & Fire Rings, Message Centers, Outdoor & Indoor Restaurant Chairs & Tables, Park Benches, Pet Waste Solutions, Picnic Tables, Planters, Playground Equipment, Pool Chairs & Tables, Restaurant Booth Seating, Restaurant Patio Fencing, Sports Equipments, Umbrellas & Shade Solutions, Waste Receptacles & Recycling Containers

Hours of Operation
Live help: Monday through Friday 9 am to 6 pm is always available for purchases.
Method(s) of Payment
Major credit cards/purchasing cards, checks, money orders, electronic transfers
Refund and Exchange Policy
All Custom Products are Non Returnable for Refund. We are sorry but custom ordered furniture is custom made to your specific requirements and, as such, may not be returned. We do not warrant your choice of products for your suitability. For your protection please make your custom purchase selections carefully.

Stock Products are returnable for 30 days from receipt of delivery through the Power Promise, and only after receiving a returned goods authorization (RGA) from ParknPool. Please call, email, or write us to receive an RGA number. Do not return goods without authorization.

Logo'd and custom imprint items are made to your specific requirements and, as such, may not be returned unless printed incorrectly or if the merchandise arrives damaged. For your protection, please make your custom purchase selections carefully. Be sure to note shipping damage on the freight bill.
Industry Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.