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BBB Business Review

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BBB Accredited Business since

Southern Trust Home Services, Inc.

Additional Locations

Phone: (540) 343-4348 View Additional Phone Numbers 5205 Starkey Road Unit B, Roanoke, VA 24018 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers residential electrical contracting, plumbing and drain cleaning services as well as heating and air conditioning services, and water treatment systems.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Southern Trust Home Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Southern Trust Home Services, Inc. include:

  • Length of time business has been operating
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

34 Customer Reviews on Southern Trust Home Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 33
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 34

Additional Information

BBB file opened: October 13, 2005 Business started: 06/01/1995 in VA Business incorporated 04/23/1997 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

3600 West Broad Street, Richmond VA 23230-4917
Phone Number: (804) 367-8500
Fax Number: 804-367-2475

State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211

Type of Entity


Business Management
Mr. Ted Puzio, President
Contact Information
Principal: Mr. Ted Puzio, President
Business Category


Hours of Operation
Open 24 hours
Method(s) of Payment
Cash, Money Orders, Cashier's Checks, Personal Checks, Credit Cards, Financing
Alternate Business Names
Southern State Electric, Plumbing, Heating & Air
Industry Tips
BBB TIP Tips for Hiring a Contractor

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.