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Western Virginia

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BBB Accredited Business since

Appalachian Power Company

Additional Locations

Phone: (800) 956-4237 40 Franklin Rd SW, Roanoke, VA 24011 http://www.appalachianpower.com

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Description

This company offers electric power services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Appalachian Power Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Appalachian Power Company include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 67 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

67 complaints closed with BBB in last 3 years | 31 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 38
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 27
Total Closed Complaints 67

Customer Reviews Summary Read customer reviews

1 Customer Review on Appalachian Power Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

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BBB file opened: January 15, 1939 Business started: 01/01/1926 in VA Business incorporated: 03/04/1926 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State Corporation Commission
P.O. Box 1197, Richmond VA 23218
http://www.state.va.us/scc
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211

Roanoke City Business License

Phone Number: (540) 853-2524

Type of Entity

Corporation

Business Management
Mr. David Nance, Customer Services Manager Mr. Joe A. Carrasco Mr. Dwight Linkous, Customer Service Coordinator Mr. Gary Simmons, Regulatory Consultant-Richmond
Contact Information
Customer Contact: Mr. Dwight Linkous, Customer Service Coordinator
Principal: Mr. David Nance, Customer Services Manager
Business Category

ELECTRIC COMPANIES

Alternate Business Names
AEP
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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