Business ProfileforAffordable Dentures

I have been a patient at Affordable Dentures in *******, ** since 2014 when I purchased my first set of full dentures. In 2020, my lower plate split in half and could not be repaired. I decided to purchase a new set of their Ultimate upper and lower dentures (costing $2198.00). In May of 2021, one of the teeth on the upper plate broke off. I took it to Affordable Dentures who replaced it under warranty. The same tooth broke off again in September 2021. I made the trip again to Affordable Dentures and they replaced it under warranty. On September 25, 2023, I had a tooth break for the third time on my upper plate. I took it to Affordable Dentures for repair and was told by one of their technicians that they were: (a) no longer under warranty, (b) they were not Ultimate dentures, and (c) I would have to pay for repair. This rude technician even accused me of having someone else's dentures! I showed her my driver's license and informed her that these were purchased in 2020 and still under warranty. She denied that they were 2020 Ultimate dentures and accused me of bringing in dentures from 2014. How could this be? The 2014 set was beyond repair in 2020, which forced me to buy a whole new set! Frustrated, I left the premises. After paying this kind of money for their best dentures with a 7 year warranty, then have to put up with an accusatory and rude acting technician is beyond ridiculous. I've learned my lesson from this establishment.