BBB Business Review

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This business is not BBB accredited.

Affordable Dentures

Additional Locations

Phone: (540) 586-5894 View Additional Phone Numbers 819 Ole Turnpike Drive, Bedford, VA 24523

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This firm offers dental services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Affordable Dentures include:

  • 13 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 11
Total Closed Complaints 13

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning products and services.  Complainants state the dentures do not fit properly and after repeated attempts at adjustments, the dentures continue to be uncomfortable or painful because they do not fit properly. Complainants also state their customer service is lacking.  The business did respond to the pattern of complaints stating;  We are a walk in clinic and have a high volume of patients.  Problems with dentures may arise because patients are not used to having something in their mouth.  New dentures can also be the cause of sore spots and that a few denture adjustments in the following days can take care of this problem.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Affordable Dentures
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: January 15, 1998
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Board of Health Professions
Perimeter Center , 9960 Mayland Drive, Suite 300, Henrico VA 23233
Phone Number: (804) 367-4403

Business Management
Dr. Jennifer Alston-Sako, DDS Ms. Betty Hogan, Patient Concern/Adm. Spec. Eric Y. Lee, P.C.
Contact Information
Principal: Dr. Jennifer Alston-Sako, DDS
Business Category


Industry Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.