BBB Business Review
This Business is not BBB accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers the restoration of bathtubs, bathroom remodeling and acrylic products.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Rebath of Southwest Virginia include:
- 19 complaints filed against business
- 6 serious complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Rebath of Southwest Virginia include:
- Length of time business has been operating.
- Response to 19 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||12|
|Total Closed Complaints||19|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints regarding service. Complainants state that after signing a contract, paying their deposit, and obtaining an installation date, the company fails to provide the service on or around the promised date. Consumers also allege that it is difficult to reach anyone at the business or to receive a return phone call. Some consumers state that they are continually given alternate dates, but those installation dates are not met.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Roanoke City Business License
Phone Number: (540) 853-2524
DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
Phone Number: (804) 367-8500
Fax Number: 804-367-2475
State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211
Type of Entity
Business ManagementMr. Nicholas Falletta, President Mrs. Maria Falletta, VP Mr. Sal Falletta, Sales & Operations Administrator Mr. Kerry Gallagher, Customer Service Specialist
BATHTUBS & SINKS-REPAIR & REFINISH KITCHEN & BATH-DESIGN & REMODELING HOME IMPROVEMENTS