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          Cavalier Automotive has 1 locations, listed below.

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            Business ProfileforCavalier Automotive

            Auto Repair
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/22/2022

            Years in Business: 42

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This firm is a full-service automotive garage. They also offer state inspections and tire services.

            Business Details

            BBB File Opened:
            8/26/2002
            Years in Business:
            42
            Business Started:
            4/24/1981
            Date of New Ownership:
            8/31/2021
            Business Incorporated:
            4/24/1981
            Accredited Since:
            4/22/2022
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Automatic Transmission Specialist, Inc.
            Business Management
            • Mr. Mike Cassell, President
            Contact Information

            Principal

            • Mr. Mike Cassell, President

            Customer Contact

            • Mr. Mike Cassell, President
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: How to prepare your car for winter

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/03/2022

            Complaint Type:
            Billing/Collection Issues
            Status:
            Resolved
            It is simply that I went to get an auto repair. They checked it out and told me my car would need a transmission. I asked them how much it would cost for a transmission and they said it would be around 1,600. I was happy with that price so I authorized the repair to be done. They then called me back after the repair was done and finished, and told me that the price I had to pay for the bill is 5,300. They then added 3 other parts to my car that I did not ask for before the work was done, but they said that they did not charge me for those parts and I said of course you shouldn’t I didn’t ask for any of those. So they took the price down to 4,600 which they claim is “helping me” and I don’t find it fair that I was told before the work was done that it was going to al be 1,600 and now they are asking me for 4,600. I need help with this business as they have raised my price by a tremendous amount. I had a budget before hand when the initial estimate price was given to me and that was around the 1,600 they told me it would be before the work was done. Now the price is 4,600 and I am a college student following my budget which first lined up with they’re initial estimate price and now it is far above that. This is not fair business to me as a costumer whether it was purposefully done or even if it was an honest mistake on the auto body shop’s part. Either way I as a costumer shouldn’t be liable for that mistake on their part and should have to pay the consequences in a 4,600 bill that was not agreed upon before the work was done. Also, it is the responsibility of the auto body shop to provide me with the cost of the parts, labor, and time it will take to complete the repair. When I asked the shop why they had told me the price would be 1,600 before the work was done they said that they only shared with me what the labor would be which is not fair. The labor was only around 1,100, while the part was 3 times as much.Thank you BBB for reading my problem with this business.
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            andre f.

            5 stars

            04/15/2021

            I have been to Cavalier many times. I found the business a couple of years ago when I was searching to get an oil change before a trip to Florida. James Cotic and the other front desk staff were great. They explained everything and the service was fast. Since then, I have been taking my vehicles there to get serviced and found that their standard of excellence in customer service is how they do business every day. I will not go to any other business as they don't offer the same level of service, professionalism, and cost collectively!!! I referred a friend from North Carolina who came to visit. He had major repairs done and he stated that Cavalier was so professional and reasonably priced that he would travel from NC to here to get his vehicle serviced from now on. They also text you periodically to let you know that status and also email you a detailed report of the services that they did so you can keep track. This is by far the best automotive repair/service business that I have ever been to!!!!

            Local BBB

            BBB Serving Western Virginia

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