BBB Business Review

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This business is not BBB accredited.

Blue Oval Industries, Inc.

Additional Locations

Phone: (540) 298-2583 207 N. 5th Street, Elkton, VA 22827 http://www.blueovalindustries.com


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Description

This company provides Mustang auto parts.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Blue Oval Industries, Inc. include:

  • Failure to respond to 1 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Blue Oval Industries, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 10

Additional Complaint Information

On December 19, 2012, BBB contacted the firm regarding a pattern of complaints. Complaints concern ordered products are received damaged and refunds are not made in a timely fashion. Additionally, complaints allege that customer service representatives are very rude.

BBB requested the firm’s cooperation in resolving the underlying cause of the complaints and taking steps to correct the issues. The firm responded by stating, “I respond to all of our cases no matter how ridiculous they are. The need for my company to respond to lies and inaccurate events is beyond me.” The firm continued by stating that they have a 99% positive buyer experience on EBay and are a top rated seller with the highest buyer ratings.

On February 25, 2013, BBB responded that from information in BBB files, not all of the sales come through EBay. BBB requested the percentage of sales Blue Oval receives through EBay and stated that after reviewing the negative complaints/comments on EBay regarding their business, they are some of the same issues we receive as complaints. To date, we have not received a response to our request for additional information.

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Blue Oval Industries, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: June 25, 2003 Business started: 06/22/2002 in VA Business incorporated 08/23/2002 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State Corporation Commission
P.O. Box 1197, Richmond VA 23218
http://www.state.va.us/scc
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211

Type of Entity

Corporation

Business Management
Mr. John D. Yates, President
Contact Information
Principal: Mr. John D. Yates, President
Business Category

AUTO PARTS & SUPPLIES-NEW INTERNET SHOPPING

Industry Tips
BBB TIP
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.