BBB Business Review
This Business is not BBB accredited
Blue Oval Industries, Inc.Additional Locations
Phone: (540) 298-2583 207 N. 5th Street, Elkton, VA 22827
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This company provides Mustang auto parts.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Blue Oval Industries, Inc. include:
- 16 complaints filed against business
- Failure to respond to 1 complaint filed against business
- 1 complaint filed against business that was not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||11|
|Total Closed Complaints||16|
Additional Complaint Information
On December 19, 2012, BBB contacted the firm regarding a pattern of complaints. Complaints concern ordered products are received damaged and refunds are not made in a timely fashion. Additionally, complaints allege that customer service representatives are very rude.
BBB requested the firm’s cooperation in resolving the underlying cause of the complaints and taking steps to correct the issues. The firm responded by stating, “I respond to all of our cases no matter how ridiculous they are. The need for my company to respond to lies and inaccurate events is beyond me.” The firm continued by stating that they have a 99% positive buyer experience on EBay and are a top rated seller with the highest buyer ratings.
On February 25, 2013, BBB responded that from information in BBB files, not all of the sales come through EBay. BBB requested the percentage of sales Blue Oval receives through EBay and stated that after reviewing the negative complaints/comments on EBay regarding their business, they are some of the same issues we receive as complaints. To date, we have not received a response to our request for additional information.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
These agencies may include:
State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211
Type of Entity
Business ManagementMr. John D. Yates, President
AUTO PARTS & SUPPLIES-NEW INTERNET SHOPPING