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Blue Oval Industries, Inc.

Additional Locations

Phone: (540) 298-2583 207 N. 5th Street, Elkton, VA 22827 http://www.blueovalindustries.com

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Description

This company provides Mustang auto parts.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Blue Oval Industries, Inc. include:

  • 16 complaints filed against business
  • Failure to respond to 1 complaint filed against business
  • 1 complaint filed against business that was not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints


Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 3
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 11
Total Closed Complaints 16

Additional Complaint Information

On December 19, 2012, BBB contacted the firm regarding a pattern of complaints. Complaints concern ordered products are received damaged and refunds are not made in a timely fashion. Additionally, complaints allege that customer service representatives are very rude.

BBB requested the firm’s cooperation in resolving the underlying cause of the complaints and taking steps to correct the issues. The firm responded by stating, “I respond to all of our cases no matter how ridiculous they are. The need for my company to respond to lies and inaccurate events is beyond me.” The firm continued by stating that they have a 99% positive buyer experience on EBay and are a top rated seller with the highest buyer ratings.

On February 25, 2013, BBB responded that from information in BBB files, not all of the sales come through EBay. BBB requested the percentage of sales Blue Oval receives through EBay and stated that after reviewing the negative complaints/comments on EBay regarding their business, they are some of the same issues we receive as complaints. To date, we have not received a response to our request for additional information.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Blue Oval Industries, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

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BBB file opened: June 25, 2003 Business started: 06/22/2002 in VA Business incorporated: 08/23/2002 in VA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State Corporation Commission
P.O. Box 1197, Richmond VA 23218
http://www.state.va.us/scc
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211

Type of Entity

Corporation

Business Management
Mr. John D. Yates, President
Contact Information
Principal: Mr. John D. Yates, President
Business Category

AUTO PARTS & SUPPLIES-NEW INTERNET SHOPPING

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