Business ProfileforAdvance Auto Parts

On April 11 at 5:30pm I called your ****** store location to bring in battery cores that I had accumulated the woman. Spoke to said bring them in. So drove to the location brought them in . The women I spoke to the proceeded to ask the other women now on how to process the cores for she had no clue either . So after multiple calls to *** ****** the store manager finally called back His response was we don’t buy back cores for store credit, which I know it is un true so now 3 people can’t help process a simple transaction. I walk outside call the ****** location they said bring them in they know how to process them so we left ****** reloaded the core up went to ****** where they took 5 of the nine in no problem. And I got the lawn and garden battery I needed . Great job team ****** . Being I didn’t want to cart 4 more cores back in decided to drop them at ******** right next door and got 10 dollars ea instead of the 5 advance gave me and the battery was cheaper there also.. I feel advance auto shorted me 5 cores at 20 bucks over charged me 8 dollars on a battery and cost me gas mileage from ****** to ****** . And to have 3 people at one location have a total disregard for there own policies. Would appreciate a apology from the store manager and be nice to get what the competition is payin For cores .