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          Steven Toyota has 1 locations, listed below.

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            Business ProfileforSteven Toyota

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/15/1995

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This firm offers sales and services of new and used vehicles.

            Business Details

            BBB File Opened:
            8/15/1993
            Years in Business:
            32
            Business Started:
            1/1/1992
            Business Incorporated:
            9/19/1991
            Accredited Since:
            4/15/1995
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Super Motors, Inc.
            Related Businesses
            Business Management
            • Ms. Andria Jackson, C.O.O.
            • Mr. Ryan Sodikoff, President & General Manager
            Contact Information

            Customer Contact

            • Mr. Ryan Sodikoff, President & General Manager
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/18/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            The incident with Toyota began Thursday, 14 July 2023. The total charge was $3180.21, but I am concerned about the charges associated only with a brake booster assembly, $2730.21. I am frustrated at not being aware of the opportunity to have my brake booster replaced at Toyota’s expense instead of mine. I received recall notices after purchasing my 2010 Toyota Prius (VIN *****************). I do not recall any notification about replacing this part that should last the lifetime of a vehicle. If Toyota did send notification, I would appreciate learning where and when it was sent. The other issue concerns potentially unethical practices at a Toyota dealership. When **** Toyota was not be able to get brake booster for at least a week, I was able to get in next day at Steven Toyota in ************, ********, and they could get the part next day. When I called, I believed I was connected to Service Dept. They told me the master cylinder came with the brake booster (which cost $748), while **** said I needed to buy a master cylinder separately, so I believed I would save quite a bit of money and time. However, I was required to pay in advance with on refund option if part wasn’t needed. When I arrived, I learned it was the Parts Dept I’d spoken with and paid. Once Service began, they said I would need to pay separately for the master cylinder, despite Parts Dept info. When given my receipt, it didn’t include receipt from the Parts Department until requested. I was charged for the following two parts that online are both listed as Cylinder Assembly, Brake: *********** ***********  I worry advance charge is a scheme to charge twice for the same part. Let me know if mistaken. Also, why would one dealership be able to get part within a day, while another, an hour away, required at least a week. If Toyota is able to honor the replacement of this part, I would of course be delighted to be reimbursed for that portion of my bill. Thank you BBB staff for all that you do!
            Read More

            Customer Reviews

            5 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sharon B

            08/14/2023

            I took our 2023 Toyota Tacoma to be checked out due to clinking noises from suspension. I was told I would have to sign a paper for a diagnostic test I would have to pay for if it was not a warranty issue. I do not know a whole lot about vehicles so I signed it which I would have to pay it if it was something we damaged in suspension. They informed me they heard no adnormal noises and proceeded to tell the new Toyotas had issues with noisy suspensions.When I informed my husband his first comment was why did they do a diagnostic for a suspension problem. My complaint is why was I not told that in the beginning about suspension noise problems so I did not get hit with paying for a diagnostic test. I feel I was taking advantage of being female and not knowing that it shows you nothing about a suspension problem. So we are driving a brand new Toyota tacoma that sounds like a 20 year old clonker when we hit small bumps in the road . I was informed from Steven Toyota that Toyota says suspension is sound so no repair to fix this annoying clunking. I should have not had to pay a penny for this. We even paid big extra money for extra warranty. I have bought my last vehicle from this dealership.

            Steven Toyota Response

            08/16/2023

            Once any person arrives into the service department with a concern our responsibility is to diagnose the issue and report the concern to the consumer. The service department did exactly this. I am sorry this customer disagrees with the outcome. We are also very motivated to be a part of the solution.

            Local BBB

            BBB Serving Western Virginia

            BBB Reports On

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