Business ProfileforShelor Motor Mile, Inc.

I had a very bad experience with Shelor Automotive service center in **************, **. We took our car in for an airbag recall and it was returned with a crack in the lower passenger side windshield. They claim they did not do it. And I can guarantee it was not there when the car was left with them. However, I can’t prove it. The tech who worked on the car is not telling the truth and said it was there. ***** ******* who took the car said he does not recall, he does recall a small star bust rock hit on the windshield (which has been filled) but nothing else. Basically Shelor specifically ***** ******* are refusing to take responsibility . I would like to know what recourse I have. I really think they should make this right because it happened while they had the car. I took it in on Tuesday 2/20/24, car was repaired on 2/21/24 and was not finished for us to pick it up by their closing time. So the car was in their lot until 9:00 on 2/22/24. I know for sure it happened while the car was on Shelor Property. I don’t know how, but it was not there when it was dropped off. It is their responsibility to replace the windshield it should not fall back on me to replace.