BBB Accredited Business since
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This company offers auto sales & service--new & used car & truck.
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A BBB Accredited Business since
BBB has determined that Huff Ford, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Huff Ford, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211
Motor Vehicle Dealer Board
2201 West Broad Street Suite 104, Richmond VA 23220
Phone Number: (804) 367-1100
Fax Number: (804) 367-1053
Wytheville Business License
Phone Number: (276) 223-3333
Type of Entity
Business ManagementMr. Mike Huff, President Ms. Karen Dunn, Office Manager Martin Kvasnicka, General Manager Mr. Dave Voroyka, Service Manager
AUTO DEALERS-NEW CARS AUTO DEALERS-USED CARS AUTO REPAIR & SERVICE TRANSMISSIONS-AUTOMOBILE
Industry TipsBBB TIP
1135 E. Main St.
Wytheville, VA 24382 (276) 228-3108 (866) 378-5742 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (866) 378-5742(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: While traveling to ** from ** my truck broke down and I had it towed to Huff Ford . I told the repair guy that I was just driving and the alarm light started flashing and the truck cut off and would not start. So they said it could be the wiring or the alarm may need to be reset and that it may take a awhile to figure out , I said ok no problem call me when you know. Days later I get a call and they said it was the non factory alarm that caused the issue and they can repair it , so I said great , please proceed. Days later I get a call back its fixed and I'm good to go. So I pay over the phone trusting the issue is corrected. Less than 24 hours later SAME PROBLEM as I'm back in ** , the alarm light starts flashing and the truck cuts off !! I call and inform the service manager **** my truck broke down with the same issue, he said let him contact his DM and he will call back, of course never c/b so I do and then the excuse is let him find the receipt so he can see what was done, so I'm like really ok Sir so you are not going to do anything about this ? He says no we are going to help and asks me have I taken the truck to another shop and I say no because I was waiting on you to tell me how to proceed. He then says ok give him some ***e and he will have an answer and I ask when and he said by the end of the day. Of course no phone call back. So I call again and by this ***e its the 4th phone over the period of about 5 days I'm trying to get this worked out. I call pleading and finally he says what do you me to do about it Ms **** ?? I about lost it but kept my composure and I said I want it fixed !! So he then says have it towed and see what the issue is . I'm like really the issue is the same !!! Anyway I have it towed to another FORD dealership in ********** *** and that service manager *** informs me days later that HUFF Ford did nothing but charge me for two fuses that were not the correct size for my truck and caused more damage and never fixed the issue and now my cost with them is over $700. I'm furious HUFF FORD stole my money and lied about doing the repair and they did nothing and their receipt proves they did nothing and charged me over $300 for two incorrect fuses and then they were not specific about what fuses or wires they changed . They listed none of that on the receipt and when I CALLED FOR MORE DETAILS he did not pick up the line for me. I WAS ROBBED AND WILL NOT LET THIS GO.
Desired Settlement: I have disputed this charge with my bank since they refused to admit their fault and I want them to agree they did nothing but caused more damage !!
Business Response: First, I would like to apologize for any troubles this predicament has caused. We certainly strive to take excellent care of our customers, regardless if they live within close proximity or traveling. There is no excuse for the miscommunication on our part, and we want to rectify this situation. As I investigated this, I was informed that **** and ***** (***** is our Service Director) have attempted numerous ***es to contact Mrs. **** without success. ***** did finally find out where the vehicle is located and contacted the respective Service Advisor ***. ***** and *** discussed the repairs and *** stated that the repair that took place at our store had more than likely no effect, or was the cause for the current repair in ***’s shop. I would like to reiterate that we are more than willing to help Mrs. **** if she would be willing to call us back.
Problems with Product/Service
Read Complaint Details
Complaint: Took vehicle to Huff Ford Subaru to have spark plugs changed on 2004 Ford F-150. Paid dealer $603.49 for service. Upon getting truck back the problem was still there. Assumed it was something else causing the problem with the vehicle. Did additional repairs to vehicle and still was not fixed. Was unable to drive truck for a while because of problems with it. Eventually took truck to another mechanic. Upon picking up truck mechanic told me that it was the spark plugs that was causing the problem. Mechanic gave me the old spark plugs which had been taken off my truck. Mechanic stated to me that these spark plugs had never been changed by Huff Ford Subaru. By looking at them you could see they were obviously damaged and had been on the truck for quite a while. After having new mechanic change spark plugs my truck is like brand new. Runs fine without any problems. I took the spark plugs that had been removed from my truck and took them to Huff Ford in Wytheville, Va. Asked to speak with Manager. Was told that Manager was not there. Continued to speak with girl at desk about problem and she informed me that I needed to keep those spark plugs to show the Manager. Was told that Manager would call me about this matter. Of course no one ever called me. Went back to Huff Ford where I did get to speak with Manager and was told that he did not know where those spark plugs had come from and that the situation had occurred a year ago and there was nothing that he could do for me. Manager also spoke to me in a rude and hateful tone. Asked to speak with the owner. Was told that the owner "did not live there" and he didn't know where he was. Upon leaving the secretary told me that yes they could contact him and gave me information on where I could find him. Spoke with the owner and he told me there was nothing that he could do. After showing the owner the spark plugs and receipt from new mechanic he said that he would go back to his office and check into this and he would call me that evening. That was 3 days ago. Huff Ford has no intention of resolving this matter. They obviously scammed me! They took my $600 and did not do any work at all to my truck and they're going to get away with it. They committed fraud!
Business Response: Mr. ******** had his vehicle serviced at Huff Ford on November 9th, 2012. He had multiple items done to his vehicle including replacing the spark plugs. We haven't heard back from Mr. ******** until recently with the concern regarding the spark plugs. He opted to take it to another repair shop instead of bringing it back to us (this has been almost a year). He requested to speak with the manager, which he did, and also with the owner. Mr. Huff agreed to check in to this matter because he wants to make sure that our customers are being treated properly. Eventhough the customer did not return to us to address this issue sooner, to give us the opportunity to check in to this, the owner is prepared to reimburse the customer for the spark plugs. We do not appreciate being labeled "a fraud" and or being accused of scamming customers. All we ask for is that we are giving the opportunity to clear up potential issues.
Better Business Bureau:
Business Response: Unfortunately it is obvious that whatever we say or do will be rebutted by Mr. ********. He initially asked to be reimbursed for the spark plugs only, which we did out of goodwill!
Consumer Response: Better Business Bureau:I have reviewed the response offer made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Huff Ford knows what they done to me. It is unfortunate that owner makes his living off cheating their customers who trust him. AGAIN he lies. They say I had only requested refund for spark plugs. I have proof that is yet another lie. Let's look at my first complaint. It's there in black and white. They said they did additional repairs to my vehicle. I have my receipt to prove that is yet again a lie. They did no other repairs. Where is the $400.00 in labor they did not do? I'm spreading the word about their corrupt business. Word gets around quickly in a small town. Hopefully I can save someone else from being scammed by Huff Ford!