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          Haley Toyota, Inc. has 1 locations, listed below.

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            Business ProfileforHaley Toyota, Inc.

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            16 complaints closed in last 3 years

            10 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/14/2002

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This firm offers sale and service of new and used vehicles. Also onsite collision repair.

            Business Details

            BBB File Opened:
            7/15/1989
            Years in Business:
            34
            Business Started:
            7/15/1989
            Business Incorporated:
            7/15/1989
            Accredited Since:
            5/14/2002
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Roanoke Imports, Inc.
            • Haley Scion
            Business Management
            • Mr. Chuck Baker, General Manager
            • Mr. Hoyt Parris, Service Director
            • Mr. David Trebour, Secretary/Treasurer
            • Mr. Douglas Pridgen, President
            • Mr. Dewey Rotenberry, General Sales Manager
            Contact Information

            Principal

            • Mr. Chuck Baker, General Manager

            Customer Contact

            • Mr. Chuck Baker, General Manager
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            16 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/23/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            We took our 2018 Toyota RAV-4 to Toyota to Haley Toyota of Roanoke to have collision repair done. It has been in their shop for more than 6 weeks and now they are telling me it could take two to four months to complete the repair. My insurance company (***********) paid for my rental car up till the end of January, 2024. As of February 1st, I am being forced to pay about $29/day, out of pocket, for a rental. This is my only car and I need it. I am seeking to have my car properly repaired and delivered back to me. Please see the following: White 2018 Toyota RAV-4 registered in Virginia with the following ********************* Drop off date at the Haley Toyota of Roanoke bodyshop: January 8th, 2024 First estimate: $3332.47 Updated the estimate on: January 17th, 2024 Second estimate: $5172.01 Amount paid by insurance for rental according to policy till Jan 30th: $600 Daily rental amount since Jan 31th - present(Feb 22): ~$29 Total for out of pocket: ~$667 so far and counting Called the bodyshop on Feb 5th, 2024 to get an update. Haley Toyota told me that all the supplies had been arrived the week before (probably Jan 29th) and told me that the car should be ready by Feb 16th. Called back on Feb 16th. Haley Toyota told me that there is no way the car will be ready soon and it might take 2-4 months. The manager said: “We have over 90 cars to repair and will go by the order we received the car. We only have two spots to check the frame of the car and limited number of staff”. This means that they overbook only to get the most amount of money. They also told me that they didn’t know they would need to balance the frame of the car before getting the second estimate which does not make sense since it was completely visible that the car is unbalanced and this could be easily detected even without opening it up. Haley Toyota failed to inform us of this policy until the phone call and they failed to tell us how many cars were ahead of us.
            Read More

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Christopher B.

            01/20/2023

            My Tacoma had the 3rd brake light recall, so I scheduled the Monday after Thanksgiving for them to receive my vehicle. It took them until after the new year to get it done. When I got the truck back I noticed there was damage done to the back window seal below my 3rd brake light. I contacted my service advisor and sent her pictures. She said a window service specialist would come out and look at my truck. Shortly thereafter she calls and says her manager would like to see it. He comes out very unprofessionally dressed, and says that they did not do it. The gasket looks like it has been ripped and has had black silicone put on it to cover it up. I asked him what could we do to make it look better, and he says that they can put more silicone on it?? That would make it look even worse, but when I said that it would not look good he states that my truck already looks bad so what does it even matter? I did not think that if you spend $40,000 on a truck at Toyota, regardless if this is where you bought it or not that they would insult you and your vehicle? Horrible experience from the start.

            Haley Toyota, Inc. Response

            01/23/2023

            While doing the repair it takes a little longer do to the fact we had to have a third party come in and clean and treat the inside of vehicle as per the recall. As far as the window seal, it is dry rotted from age. Our technician did put some silicone along the crack hoping to help the customer so that water would not get in there and cause another issue. We offered to have our window guy come and make the silicone look better at no charge for the customer. The technician did not cause the issue with the glass seal so therefore we do not feel we our responsible to replace the seal which is made on the rear glass. But, in the interest of the customer and do to the fact the technician did not share pictures of that area in advance the dealer will order and replace the glass and strip for them .

            Local BBB

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