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          Empire Ford Lincoln has 1 locations, listed below.

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            Business ProfileforEmpire Ford Lincoln

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 9/19/2013

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company offers new and used automobile sales, service and financing.

            Business Details

            BBB File Opened:
            1/7/1994
            Years in Business:
            31
            Business Started:
            7/16/1992
            Business Incorporated:
            4/23/1992
            Accredited Since:
            9/19/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Empire Ford, Inc.
            Business Management
            • Mr. Travis Hall, Service Manager
            • Mr. Jerry Grubb, Parts Manager
            • Mr. Keith Crabtree, President
            Contact Information

            Principal

            • Mr. Keith Crabtree, President

            Customer Contact

            • Mr. Keith Crabtree, President
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Cherie H.

            01/07/2023

            DO NOT BELIEVE OR TRUST EMPIRE FORDS SERVICE DEPARTMENT!!! This is our personal experience - On January 5, 2023 my husband and I took our Toyota Tundra to Empire Ford to have a new set of tires put on the truck since this is where we purchased the vehicle and the closest business that sold TOYO tires. At approximately 3:30 pm on the 5th a lady from the dealership called to tell us that a sensor was bad on the truck. So my husband wasn't sure what she was talking about but agreed for them to go ahead and fix it while they were putting the tires on. After we get to the dealership to pick up the truck the service desk stated that the sensor that they had would not work and that we would have to take it to a Toyota Dealership. We still at that time did not know what they were referring to or talking about but we went on to pay for the tires. As we leave the dealership my husband calls me to tell me there is a light on the dash which was a low tire pressure indicator that had never been on there before. So I advised him to call back to the dealership immediately. At this time is it after 5 pm, my husband talks to another service guy who stated he would pass this information along to the service department tomorrow that everyone had already left for the day. So the next morning my husband goes down there and speaks to the General Manager which states that he will look into it and get back to him but stated that everyone was looking for a hand out which I am not sure what this had to do with our issue. NEVER RECEIVED CALL BACK. So on Saturday my husband calls back, speaks to GM which stated that our truck was like that when it came in, which has upset us because we have no reason to lie and would not be writing this review if we did not feel that it is important for other customers to know that Empire Ford Service Department will lie and we have lost all trust and confidence in this businesses and do not want anyone else to have this same experience.

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            BBB Serving Western Virginia

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