Business ProfileforDuncan Hokie Honda

Salesman (Justin ******) added a $500 "anti-theft fee" and lied when asked if it was optional. I specifically asked if the fee was optional and Justin said no. When confronted 2 days later, Justin continued to lie and denied over charging us. After we left on the first day, we returned the next day, and a new salesman (Mike *****) didn't even mention the fee. Mike was much more helpful. I bought a Jeep and the door was rusted from the inside, but covered up with paint. Luckily the paint chipped off, and I noticed the rust. Mike ***** said they would have an auto paint specialist cover the rust. We consulted an auto body specialist, and he recommended having the door panel removed to check for interior rust. When we returned the car, Justin continued to say "he never said no" about the optional fee, which is a blatant lie. Manager Greg ********** believed Justin over us even though we had absolutely no reason to lie about the "optional fee". Justin's face was bright red with embarrassment when we confronted him. He is a bold faced LIAR. And management doesn't seem to care or reprimand their employees for blatantly lying to customers. They have no conscience, no accountability, and will try to take advantage at every opportunity. Very very disappointed.

The customer did not pay for the optional anti theft coverage. After review of the paperwork this was confirmed. The customer used his 3 day money back guarantee to return the vehicle for a 100% refund. We make sure our customers have a pressure free purchase and if for any reason they may return the vehicle under our 3 day money back program.