Business ProfileforParks Acura Roanoke

I bought a 2016 Audi A6 sedan from a close friend. The car was serviced since it was new at Audi Roanoke. The car was in pristine condition. 55,000 miles. Shortly after purchasing the car, it started vibrating violently when you put the car in reverse. I took it Into Audi Roanoke, and they told me that the transmission mount was broken. It was roughly 7 or $800 to replace. I had them replace the broken mount. My wife picked up the car and brought it home after the repair, and it was still doing the exact same thing as when I dropped the car off. I called ***** at Audi Roanoke, and he said to bring it back in. After they completed another diagnositic on the car, he said that he didn’t know what was wrong with it. He recommended replacing the motor mounts at my expense. I asked if that would fix the problem, and he didn’t know. I mentioned that the car was barely out of warranty, and that I thought sense replaced the transmission mount, they should figure out what is wrong with the car since they are the Audi dealership. It didn’t seem fair, that I would be stuck with a bill from them just guessing what was wrong. I went and picked up the car. Then I called **** ***. They were very rude, and I was on the phone for over an hour. I never got a phone call from **** *** or Audi Roanoke after that. It doesn’t seem fair that a luxury car company can just leave you with no solution. I sold the car at a loss, and have learned my lesson with Audi.