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          Parks Acura Roanoke has 1 locations, listed below.

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            Business ProfileforParks Acura Roanoke

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            0/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/29/2022

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Parks Acura is a premier Acura Dealership offering Acura vehicle Sales, Service and OEM parts in and around Roanoke, Virginia

            Business Details

            BBB File Opened:
            8/15/1988
            Years in Business:
            39
            Business Started:
            1/15/1985
            Date of New Ownership:
            9/1/2022
            Business Incorporated:
            4/14/2022
            Accredited Since:
            11/29/2022
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Parks Automotive Group
            Hours of Operation

            Primary

            M:
            9:00 AM - 7:00 PM
            T:
            9:00 AM - 7:00 PM
            W:
            9:00 AM - 7:00 PM
            Th:
            9:00 AM - 7:00 PM
            F:
            9:00 AM - 7:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            Closed
            Business Management
            • Mr. Adam Parks, President
            • Mr. Moyer Smith Jr., General Manager
            • Mr. John Lazarski, Service Director
            Contact Information

            Principal

            • Mr. Adam Parks, President
            • Mr. Moyer Smith Jr., General Manager

            Customer Contact

            • Mr. Adam Parks, President
            • Mr. Moyer Smith Jr., General Manager
            Additional Contact Information

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/04/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I bought a 2016 Audi A6 sedan from a close friend. The car was serviced since it was new at Audi Roanoke. The car was in pristine condition. 55,000 miles. Shortly after purchasing the car, it started vibrating violently when you put the car in reverse. I took it Into Audi Roanoke, and they told me that the transmission mount was broken. It was roughly 7 or $800 to replace. I had them replace the broken mount. My wife picked up the car and brought it home after the repair, and it was still doing the exact same thing as when I dropped the car off. I called ***** at Audi Roanoke, and he said to bring it back in. After they completed another diagnositic on the car, he said that he didn’t know what was wrong with it. He recommended replacing the motor mounts at my expense. I asked if that would fix the problem, and he didn’t know. I mentioned that the car was barely out of warranty, and that I thought sense replaced the transmission mount, they should figure out what is wrong with the car since they are the Audi dealership. It didn’t seem fair, that I would be stuck with a bill from them just guessing what was wrong. I went and picked up the car. Then I called **** ***. They were very rude, and I was on the phone for over an hour. I never got a phone call from **** *** or Audi Roanoke after that. It doesn’t seem fair that a luxury car company can just leave you with no solution. I sold the car at a loss, and have learned my lesson with Audi.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            ROB S

            01/22/2024

            RYAN IN PARTS MADE IT EASY. I needed to order a small inexpensive part.... and I needed it shipped. I'm not local. Ryan made a task that everyone seems to make complicated... SIMPLE AND EFFICIENT. If I was local Ryan would be my first call for all Acura parts for sure. Not sure who needs to see this... but Ryan is an asset to the team! THANK YOU RYAN!!!

            Local BBB

            BBB Serving Western Virginia

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