BBB Accredited Business since
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This company is a manufacturer, distributor, and installer of home improvement products.
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A BBB Accredited Business since
BBB has determined that Rusco Window Company of Roanoke, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Rusco Window Company of Roanoke, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
Phone Number: (804) 367-8500
Fax Number: 804-367-2475
Type of Entity
Business ManagementMr. Barry Holland, V.P. of Administration Mr. Weldon "Chip" S. Lawrence, President Mr. Mike Shepherd, Plant Manager
WINDOWS - INSTALLATION/SERVICE WINDOWS SIDING CONTRACTORS ROOFING CONTRACTORS PATIO, PORCH & DECK ENCLOSURES DOORS - PATIO OVERHEAD GARAGE DOORS MANUFACTURERS & PRODUCERS HOME IMPROVEMENTS GARAGE DOORS & OPENERS FENCES FENCE - SALES, SERVICE & CONTRACTORS DOORS DOORS - INSTALLATION COMMERCIAL PRODUCTS WHOLESALE & DISTRIBUTOR AWNINGS & CANOPIES
Industry TipsBBB TIP Tips for Hiring a Contractor
872 Lee Highway
Roanoke, VA 24019 (540) 966-3797 (800) 382-7176 (540) 966-4000 Directions
P. O. Box 7667
Roanoke, VA 24019 (540) 966-3797
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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Additional Phone Numbers
- (540) 966-4000(Phone)
- (800) 382-7176(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Screened in room, but the doors were put in backwards.
Desired Settlement: For company to come back and turn the doors around.
Business Response: In response to Mr. ******* *** request to come back and turn the doors around, we will be more than glad to do that. The doors were put in backwards at the customers request. He wanted the doors to be inswing doors but all of our screen room doors are out swing. We told Mr. *** at the time that if we turned the doors backwards that the lock would be on the outside, he said that did not matter since it was a screen room if someone wanted in they would just cut the screen anyway. We will go back and rehang the doors the proper way which is outswing with the key lock on the inside. I will wait till I hear from you if this is what Mr. *** will be satisfied with.**** ******** ManagerRusco Window Company
Consumer Response: Relay that doors are suppose to have the lock on the outside like I asked. Don't care which way the door swings as long as the locks are on the outside.[ Regards, ******* ***
Business Response: BBB In response to complaint ID 9276099, we offered the consumer exactly what he asked for. We will have the lock on the outside as he asked, the doors will swing to the outside. I hope this will clear up any confusion/misunderstanding. **** ******** Plant Manager Rusco Window Company
Consumer Response: I need to know when the company is coming to do what they say. Regards, ******* ***
Consumer Response: Better Business Bureau: BBB spoke with Mr. *** and Mr. *** stated Tuesday 11/20/2012 9:30am would be great.
Business Response: Rusco would like to perform this repair on Tuesday 11/20/2012 and would be at the home around 9:30am If this is ok please inform **** ******** at ** to make the proper arraingements.
BBB's Final Determination: Consumer accepted resolution offered by the business.