This business is not BBB accredited.

Brown's Tree & Stump Experts

Additional Locations

Phone: (540) 345-4226 View Additional Phone Numbers 2429 Hollins Road, Roanoke, VA 24013 http://www.brownstreeandstump.com ! There is an alert on Brown's Tree & Stump Experts !


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

tree removal, stump grinding, tree pruning and trimming bucket truck service hazardous removals 24 hr storm damage mowing edging and trimming mulching planting hardscapes firewood


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Brown's Tree & Stump Experts include:

  • Failure to respond to 2 complaint(s) filed against business

Factors that raised the rating for Brown's Tree & Stump Experts include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Brown's Tree & Stump Experts
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 14, 2011 Business started: 01/01/2010 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Roanoke City Business License

Phone Number: (540) 853-2524

Virginia State Corporation Commission
Tyler Building, P.O. Box 1157, Richmond VA 23218
http://www.state.va.us/scc

Type of Entity

Sole Proprietorship

Business Management
Ms. Donna Grubb, Owner
Contact Information
Principal: Ms. Donna Grubb, Owner
Business Category

TREE SERVICE TREE SERVICE - PRUNING LAWN MAINTENANCE

Alternate Business Names
MJ Brown's Tree & Lawn
Industry Tips
BBB TIP

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    2409 Hollins Rd

    Roanoke, VA 24013

  • THIS LOCATION IS NOT BBB ACCREDITED

    2429 Hollins Road

    Roanoke, VA 24013

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/5/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: About 5 weeks ago I had a tree removed from my front yard. They were suppose to come back and grind up the stump, and replace a railing that they had damaged. I called them (4)four times about it with no return call from them. They were paid $1,700 for their work

Desired Settlement: Finish the job!!

2/5/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On 11-9-13 a limp was droped on my cable TV line knocking the box lose from house.  Was advised it would be fixed first thing 11-10-13.  They returned 11-13-13 But box was not secured to house and it came lose on 11-15-13.  Called 11-18-13 and left message.  I got no response.  I called again on 12-3-13 and my call was returned on 12-4-13 and was advised it would be taken care of by 12-6-13 .Today is 12-16-13 and I have heard nothing.

Desired Settlement: Secure box properly to house.

8/21/2013 Problems with Product/Service | Complaint Details Unavailable

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Brown's Tree & Stump Experts
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)