This business is not BBB accredited.Additional Locations
Phone: (540) 345-4226 View Additional Phone Numbers 2429 Hollins Road, Roanoke, VA 24013 ! There is an alert on Brown's Tree & Stump Experts !
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tree removal, stump grinding, tree pruning and trimming bucket truck service hazardous removals 24 hr storm damage mowing edging and trimming mulching planting hardscapes firewood
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Brown's Tree & Stump Experts include:
- Failure to respond to 2 complaint(s) filed against business
Factors that raised the rating for Brown's Tree & Stump Experts include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Roanoke City Business License
Phone Number: (540) 853-2524
Virginia State Corporation Commission
Tyler Building, P.O. Box 1157, Richmond VA 23218
Type of Entity
Business ManagementMs. Donna Grubb, Owner
TREE SERVICE TREE SERVICE - PRUNING LAWN MAINTENANCE
Alternate Business NamesMJ Brown's Tree & Lawn
Industry TipsBBB TIP
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Additional Phone Numbers
- (540) 797-0040(Phone)
According to BBB complaint data, customers of Brown's Tree & Stump Experts allege that the company does not complete contracted work and is difficult to impossible to contact in order to address these issues. In the course of a BBB investigation, BBB attempted multiple times to contact Brown's Tree & Stump Experts to address these allegations. As of 8/13/14 BBB has not received a response to the complaints. Customers are advised to pay only a portion of the cost upfront and to wait until the job is done to their satisfaction before paying the remaining balance.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: About 5 weeks ago I had a tree removed from my front yard. They were suppose to come back and grind up the stump, and replace a railing that they had damaged. I called them (4)four times about it with no return call from them. They were paid $1,700 for their work
Desired Settlement: Finish the job!!
Problems with Product/Service
Read Complaint Details
Complaint: On 11-9-13 a limp was droped on my cable TV line knocking the box lose from house. Was advised it would be fixed first thing 11-10-13. They returned 11-13-13 But box was not secured to house and it came lose on 11-15-13. Called 11-18-13 and left message. I got no response. I called again on 12-3-13 and my call was returned on 12-4-13 and was advised it would be taken care of by 12-6-13 .Today is 12-16-13 and I have heard nothing.
Desired Settlement: Secure box properly to house.
|8/21/2013||Problems with Product/Service | Complaint Details Unavailable|