BBB Business Review

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This business is not BBB accredited.

Brown's Tree & Stump Experts

Additional Locations

Phone: (540) 345-4226 2429 Hollins Road, Roanoke, VA 24013 http://www.brownstreeandstump.com ! There is an alert on Brown's Tree & Stump Experts !


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

tree removal, stump grinding, tree pruning and trimming bucket truck service hazardous removals 24 hr storm damage mowing edging and trimming mulching planting hardscapes firewood


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that <em>lowered</em> the rating for Brown's Tree & Stump Experts include:

  • Failure to respond to 2 complaint(s) filed against business

Factors that raised the rating for Brown's Tree & Stump Experts include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Brown's Tree & Stump Experts
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: April 14, 2011 Business started: 01/01/2010 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Roanoke City Business License

Phone Number: (540) 853-2524

Virginia State Corporation Commission
Tyler Building, P.O. Box 1157, Richmond VA 23218
http://www.state.va.us/scc

Type of Entity

Sole Proprietorship

Business Management
Ms. Donna Grubb, Owner
Contact Information
Principal: Ms. Donna Grubb, Owner
Business Category

TREE SERVICE TREE SERVICE - PRUNING LAWN MAINTENANCE

Alternate Business Names
MJ Brown's Tree & Lawn
Industry Tips
BBB TIP
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.