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Description

This company offers automotive maintenance and repairs, as well as tires and vehicle inspections.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Free Service Tire & Auto Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Free Service Tire & Auto Center include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Free Service Tire & Auto Center
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: August 13, 2003 Business started: 06/01/1919 in VA Business started locally: 01/01/2002 Business incorporated: 05/20/1919 in TN
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State Corporation Commission
P.O. Box 1197, Richmond VA 23218
http://www.state.va.us/scc
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211

Roanoke County Business Lic.

Phone Number: (540) 772-7587

Tennessee Department of Commerce and Insurance
Division of Consumer Affairs, 500 James Robertson Pkwy 5th F, Nashville TN 37243-0600
http://state.tn.us/consumer/
Fax Number: 615-532-4994

Type of Entity

Corporation

Business Management
Mr. Dennis Pritchett, Vice President Mr. Lewis Wexler Sr., President Mr. Mark Proctor, Manager, Electric Road
Contact Information
Principal: Mr. Dennis Pritchett, Vice President
Principal: Mr. Lewis Wexler Sr., President
Business Category

TIRE DEALERS TRANSMISSIONS-AUTOMOBILE AUTO REPAIR & SERVICE AUTO INSPECTION STATIONS

Alternate Business Names
Free Service Tire Co., Inc.
Industry Tips
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Additional Locations

  • 3830 Electric Road

    Roanoke, VA 24018 (540) 989-1159

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Email Addresses

  • - Communication/Mass Email
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Complaint Detail(s)

8/12/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On July 23rd, I took my 2000 Dodge Neon to ****** ****** in Roanoke and had work done. While ****** ****** doesn't do inspections, they looked the car over, did some repairs and said it should be good to go for state inspection. I then took it to Free Service on Electric Road in Roanoke. After about an hour, Free Service called to tell me that my front brake pads were 1/32 and the requirement to pass inspection was no less than 2/32. I disputed this over the phone. I had the worker at ****** ****** call to explain what his measurements were on the brakes. They were rude to him and rude to me. They put a rejection sticker on the car, but did not give me an inspection checklist. I also feel that they tried to use a scare tactic on me by telling me that if I take my car somewhere else to have it inspected and it doesn't pass, I have to get the work done there. On the morning of July 24th, I took my car to The **** ****** on Brandon Avenue. The car passed inspection with no problem. I then called Free Service and asked to speak to the manger and explained the situation. His response was: "I stand by my inspector. If you would like to get State Police involved, you can do that, but if they bring it in here and it doesn't pass, they will rip that inspection sticker right off." Again, I believe that was another scare tactic. I then called State Police and explained the problem. A trooper met me at Free Service and the same inspector measured the brakes in front of the trooper. The minimum was 3/32 .. not 1/32. I was given dirty looks while there and was not given an apology by the manager. It was only when I mentioned to the trooper that it would be nice to get an apology that the inspector called me out as I was walking to my car to say "Hey, sorry for the trouble." Had I not pursued this, I would have been out at least $150.00 dollars for brakes.

Desired Settlement: I would like to know how this mistake happened. Why during the hour that I was disputing this over the phone before I picked the car up that the inspector didn't re-check his work to be on the safe side. I would like to know if the inspector gets commission on problems that are found and the repair work. I would like a sincere apology from the company.

Business Response:    The customer returned a couple of days later with the State Police for review of the front brakes. It was discovered that a mistake had been made in the measurement of the brake pads, (1/32"). Our Inspector apologized for the mistake and inconvienience to the customer. We still believe and stated that the front brakes needed replacement even though it was not required for State Inspection purposes. We, at that point, offered to replace the brakes at No Charge to the customer. He accepted the offer and made an appointment for the next morning. He did not show for that appointment and we have not heard anything from him since that time.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/11/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We took two vehicles in for oil changes. They charged for the one vehicle $2.27 and the other was $7.56. *** the manager explained that this was for "rags and for "topping off fluids". The one vehicle was done and the fluids were not topped off. We complained about it. The second vehicle was also NOT topped off. This is despicable to pay for a service that was never performed. The fact that really ticked me was that we already complained about the first vehicle and then they ignored topping off the fluids on the second vehicle also. So, I am now wondering, whether the rest of the services were performed that I paid for.

Desired Settlement: Since they did not do what we asked them to, even after we pointed out that the service was not provided. We have no faith in this store and DO NOT want to return. We do want to be reimbursed for the service that we have paid for the both vehicles and NOT received.

Business Response: Ms. ******,  I’m very sorry to hear about the very poor service you received at my facility yesterday, and I’m sorry that I was unable to be there to correct the matter immediately. I have counseled *** on the matter & believe we will be taking the correct steps to rectify the matter. I offer my  personal apology & extend to you 2 free Lube, Oil, & Filter Change Services, & hope we have the opportunity to earn your trust & business in the future.                 I thank you for your e-mail as it allows me to better manage & improve my store for a better overall customer experience.  **** ******* Store Manager Free Service Tire Co.###-###-####Fax-###-###-#### 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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