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BBB Business Review

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BBB Accredited Business since

Firestone Tire & Service Center

Additional Locations

Phone: (540) 362-3355 5002 Airport Road, Roanoke, VA 24012

BBB Business Reviews may not be reproduced for sales or promotional purposes.


According to information in BBB files, this company operates a chain of more than 1,600 company-owned automotive tire and service stores throughout the United States.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Firestone Tire & Service Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Firestone Tire & Service Center include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

1 Customer Review on Firestone Tire & Service Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 15, 1976 Business started: 01/01/1976 in TN Business under new ownership as of: 01/01/1990 Business incorporated 01/01/1990 in TN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Roanoke City Business License

Phone Number: (540) 853-2524

Roanoke County Business Lic.

Phone Number: (540) 772-7587

Type of Entity


Business Management
Mr. Glenn Tureski, District Manager Mr. Shawn Akers, Blacksburg Manager Mr. Ian Aylor, Manager, 202 Williamson Rd. Ed Olowiany, Assistant District Manager Mr. Wayne Sesler, Manager, Harrisonburg
Contact Information
Customer Contact: Mr. Ian Aylor, Manager, 202 Williamson Rd.
Principal: Mr. Glenn Tureski, District Manager
Related Businesses
Firestone Tire & Service Center GCR Tires & Service
Business Category


Alternate Business Names
This company also does business as Expert Tire, Mark Morris Tire and GCR Tires & Service
Additional Information

This firm is headquartered at 50 Century Blvd., Nashville, TN 37214, 615-872-5000. Its Retail Division is headquartered at 333 East Lake Street, Bloomingdale, IL 60108, 630-259-9000.

System Wide Accredited Business

This company's headquarters and company-owned locations throughout the country participate as BBB Accredited businesses. This means they support BBB's services to the public and meet our BBB Accreditation standards. Locally, they joined this BBB in March 1988.

Industry Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.