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In Western Virginia

BBB Accredited Business since

Cook Siding & Window Company, Inc.

Phone: (540) 389-6104 View Additional Phone Numbers 301 Kessler Mill Road, Salem, VA 24153 http://www.cooksiding.com View Additional Web Addresses

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Description

This company offers the sale and installation of vinyl siding, guttering, room enclosures, decks, awnings, vinyl replacement windows as well as roofing services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cook Siding & Window Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Cook Siding & Window Company, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cook Siding & Window Company, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: April 15, 1973 Business started: 01/15/1954 in VA Business incorporated: 01/15/1973 in VA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State Board of Contractors
9960 Mayland Drive, Ste 400, Richmond VA 23233
http://www.dpor.virginia.gov
Phone Number: (804) 367-8511

State Corporation Commission
P.O. Box 1197, Richmond VA 23218
http://www.state.va.us/scc
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211

Salem Business License

Phone Number: (540) 375-3019

Type of Entity

Corporation

Business Management
Mr. Kyle D. Cook, President Ms. Darlene Harmon, Office Manager
Contact Information
Principal: Mr. Kyle D. Cook, President
Business Category

SIDING CONTRACTORS HOME IMPROVEMENTS GUTTERS & DOWNSPOUTS DECK BUILDER ROOFING CONTRACTORS WINDOWS - INSTALLATION/SERVICE AWNINGS & CANOPIES

Industry Tips
BBB TIP Tips for Hiring a Contractor

Additional Locations

  • 301 Kessler Mill Road

    Salem, VA 24153 (540) 389-6104 (800) 769-2040

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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Additional Phone Numbers

  • (800) 769-2040(Phone)
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Additional Web Addresses

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Complaint Detail(s)

11/22/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Cook siding and Window installed an Easy Breeze Sunroom at my residence approximately 2 yrs ago and I was assured they would repair any problems. I have had them here 4-5 times over leaks. The last time they did come to repair after approximately 6wks and at least 3 phone calls. I told them then that if they didn't respond to my complaints I would file a complaint with BBB. It was at that point that they did repair defective tape to stop the leak. Three wks. ago I called they regarding the gutter pulling away from the roof with water gushing down and running into my Sunroom. I called again 11/18/13 and left a message requesting a call back to schedule the repair but have not heard from them.

Desired Settlement: I desire for the guttering to be repair and any future repairs being performed in a timely manner.

Business Response: In reference to ******* ********* Complaint dated 11/20/13. After some investigation I found that Ms ********* complaint is 100% correct. Although we did not get the complaint off the answering machine that she left on Monday whether the fault of our machine or her phone she shouldn't have had to make that call since she had called previously. We sent serviced guys out the day we received the complaint from BBB and discovered what the problem was. We then sent service guys back this morning (the 21st) and corrected her problem. Hopefully she will not have any other problems , however if she does we have given her a cell # in the event she can't reach  us by normal means. We value you our A plus BBB rating highly and are disappointed she felt it necessary to make this complaint. As you know this is the only complaint we have had in many years and after over 6000 jobs done since any complaints. Sincerely, Kyle Cook Pres. CSW Inc.

Consumer Response: I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Cooks Siding and Windows did respond to my complaint. Workers competed repairs as of this AM.  I was given a cell # to call if the problem isn't resolved with the next rains. I was also contacted by phone following the repairs' Regards, ******* ********

BBB's Final Determination: Consumer accepted resolution offered by the business.

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