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BBB Accredited Business since
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This company offers the sale and installation of vinyl siding, guttering, room enclosures, decks, awnings, vinyl replacement windows as well as roofing services.
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A BBB Accredited Business since
BBB has determined that Cook Siding & Window Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Cook Siding & Window Company, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
State Board of Contractors
9960 Mayland Drive, Ste 400, Richmond VA 23233
Phone Number: (804) 367-8511
State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211
Salem Business License
Phone Number: (540) 375-3019
Type of Entity
Business ManagementMr. Kyle D. Cook, President Ms. Darlene Harmon, Office Manager
SIDING CONTRACTORS HOME IMPROVEMENTS GUTTERS & DOWNSPOUTS DECK BUILDER ROOFING CONTRACTORS WINDOWS - INSTALLATION/SERVICE AWNINGS & CANOPIES
Industry TipsBBB TIP Tips for Hiring a Contractor
301 Kessler Mill Road
Salem, VA 24153 (540) 389-6104 (800) 769-2040 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
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Additional Phone Numbers
- (800) 769-2040(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Cook siding and Window installed an Easy Breeze Sunroom at my residence approximately 2 yrs ago and I was assured they would repair any problems. I have had them here 4-5 times over leaks. The last time they did come to repair after approximately 6wks and at least 3 phone calls. I told them then that if they didn't respond to my complaints I would file a complaint with BBB. It was at that point that they did repair defective tape to stop the leak. Three wks. ago I called they regarding the gutter pulling away from the roof with water gushing down and running into my Sunroom. I called again 11/18/13 and left a message requesting a call back to schedule the repair but have not heard from them.
Desired Settlement: I desire for the guttering to be repair and any future repairs being performed in a timely manner.
Business Response: In reference to ******* ********* Complaint dated 11/20/13. After some investigation I found that Ms ********* complaint is 100% correct. Although we did not get the complaint off the answering machine that she left on Monday whether the fault of our machine or her phone she shouldn't have had to make that call since she had called previously. We sent serviced guys out the day we received the complaint from BBB and discovered what the problem was. We then sent service guys back this morning (the 21st) and corrected her problem. Hopefully she will not have any other problems , however if she does we have given her a cell # in the event she can't reach us by normal means. We value you our A plus BBB rating highly and are disappointed she felt it necessary to make this complaint. As you know this is the only complaint we have had in many years and after over 6000 jobs done since any complaints. Sincerely, Kyle Cook Pres. CSW Inc.
Consumer Response: I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Cooks Siding and Windows did respond to my complaint. Workers competed repairs as of this AM. I was given a cell # to call if the problem isn't resolved with the next rains. I was also contacted by phone following the repairs' Regards, ******* ********
BBB's Final Determination: Consumer accepted resolution offered by the business.