BBB Accredited Business since
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This firm offers full and self service gasoline services, road service including towing, tune-ups, wheel balancing, automatic transmissions, a/c and steam cleaning.
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A BBB Accredited Business since
BBB has determined that Price's Service Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Price's Service Center include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211
Blacksburg Business License
Phone Number: (540) 961-1100
Department of Criminal Justice Services - Towing Operator License
P.O. Box 1300 , Richmond VA 23218
Phone Number: 804-367-0714
Fax Number: 804-367-0718
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. William Price, Owner Ms. Tina Price-Smith, Officer
SERVICE STATIONS-GASOLINE & OIL AUTO INSPECTION STATIONS TRANSMISSIONS-AUTOMOBILE TOWING-AUTOMOTIVE TIRE DEALERS AUTO AIR CONDITIONING
Alternate Business NamesWilliam A. Price, LLC
Industry TipsBBB TIP
1107 North Main Street
Blacksburg, VA 24060 (540) 382-7300 (540) 552-5041 Directions
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Additional Phone Numbers
- (540) 382-7300(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: On Saturday July 28, 2012 I went to Price's Service Center to have an oil change and state inspection completed on my vehicle. Upon completion of their services, I approached my car, opened my door and found that the driver's side front seat had oil stains all over it. I immediately went inside to notify the manager who then proceeded to call out his staff to see who was responsible. Both staff members denied leaving oil residue on my seat and both told me that I was responsible for the stains and that I had rubbed the oil into my seat. Clearly, there was no way that I could have left oil stains on my seat as my shorts were clear of stains. Nothing was done to remedy the situation by the business manager and I acutally had to contact the owner of Price's Service Center (who also owns a body shop) to have them clean the seat.Further, the cost for my oil change and state inspection was over $94.00. Granted, my vehicle uses synthetic oil, but that price is astronomical. I have had numerous oil changes on my vehicle using synthetic oil and they have not cost me that much.
Desired Settlement: I would like a full refund for the oil change and state inspection and an explanation as to why Price's Service Center denied leaving the oil stains on my seat. I would also like to know how they think they can blame something like that on someone who's clothes were free of oil? If they would have just admitted there wrong-doing, it would have made all the difference.
Business Response: On Saturday July 28, 2012 we did complete a "Mobil 1 Synthetic" oil change and state inspection on the customer's vehicle. When the customer dropped his vehicle off that Saturday morning he specifically told the manager that he did want the Mobil 1 synthetic oil change. They even discussed that the Mobil 1 synthetic oil change is more expensive. When the customer picked up his vehicle later he was given a receipt of exactly what he was charged for: 1. state inspection: $16.00 2. 6 quarts of Mobil 1 synthetic oil (lists $15.73 per qt) he was charged $9.49 per qt 3. oil filter (lists $24.48) he was charged $10.48 4. labor for oil change $7.50 After VA state tax his total was $94.29. When the customer found oil on his seat he did come back in and notify the manager. The manager went outside and inspected the seat and he did the only thing that he could do at the time to remedy the situation, The manager told the customer to go and have the seat cleaned and he would take care of the bill. The customer left and went up the street to a car wash and he said they told him it would smear if they tried to clean it. By this time the customer's friend had already called Mr. Price at the body shop and he told them to bring the car by and he would be glad to check it out. The customer took the car to the body shop and Mr. Price had the oil spot removed while the customer waited. He also went over the bill with the customer for what he was charged and the customer said he understood. The customer shook Mr. Price's hand and left. He seemed to be satisified with everything. We do regret that oil got on his seat. The person that worked on his car did not have any grease on his clothes; so he felt that the spot was not from him. But anything is possible. When you work in a service station where oil is present accidents can occur; so we do appoligize. We do not feel that a refund is in order. We did all the work that the customer requested that we do with the synthetic oil he requested. Thank you, **** ** *****
Consumer Response: Mr. Price (owner of both service stores), did remove stain shortly after incident occured. However, a few blemishes of those stains have reappeared. Further, the only explanation I was given about the invoice was that of the synthetic oil being more expensive. Mr. Price also explained that he has told his workers repeatedly to use seat covers and floor mats during any maintenance work that is completed on vehicles and they continue to disregard his request. Regards, ****** *********
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.