BBB Accredited Business since
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This company offers residential and commercial roofing, roof repairs, free estimates and insurance claims handled promptly.
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A BBB Accredited Business since
BBB has determined that Vinton Roofing Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Vinton Roofing Company, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211
DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
Phone Number: (804) 367-8500
Fax Number: 804-367-2475
Vinton Business License
Phone Number: (540) 983-0608
Type of Entity
Business ManagementMr. Gary Payne, President Ms. Joy G. Payne, Vice President
Industry TipsBBB TIP Tips for Hiring a Contractor
124 E. Washington Avenue
Vinton, VA 24179 (540) 297-6063 (540) 890-1705 Directions
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Additional Phone Numbers
- (540) 297-6063(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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|3/12/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: they repaired my roof on 03/30/2012.while repairing the man knocked off vent cap to gas hot water heater,he put it back on, it fell off during the night.i called the next day,the man said they would come out and measure for a new one and give me a price.they never came back or called.the cap was 20 years old,so probaly needed to replace. i just wont to know why they wont come back or call. i will get someone else to do it.next year i will get someone else for my new roof
Desired Settlement: want to know why they never came back
Business Response: Replacing the cap on the chimney is masonry work and we don't do that type of work. Have already called and explained to Mr. ******
Consumer Response: it is not the chimney, it is the vent pipe they knocked the cap off of it i saw when he did it . the chimney is new.they know this. it is vent pipeto hot water heater which they do replace ***** *****
Business Response: Mr. ***** called and stated he is going to call the consumer and set a time to come and replace the pipe.
Consumer Response: he called me and said he would come out to measure the pipe,but at 85.00 dollar charge,then go get part and charge for it,and then come back again at 85.00 dollars again for something they broke the first time. he should put in writting to you total cost to me for their breaking to start with ***** *****
Business Response: Mr. ***** states his man (not his son) states the part was on the ground. They did not break or damage the part. Mr. ***** states the service call would be a one time fee of $85.00 and the cost of the part. Mr. ***** will call the consumer when he prices the part and let him know the cost before purchasing. If consumer agrees to paying for the part Mr. ***** will purchase and replace at the consumers cost.
Consumer Response: i sat in my back yard and watched the man knock the part off. it was not on the ground. i wont let someone that lies fix it for free. i dont wont them on my property again ***** *****
Consumer Response: Better Business Bureau: I have would not like my complaint ID*******, to be handled through and Arbitration Hearing. Regards, ***** *****
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.