This business is not BBB accredited.
Phone: (540) 569-0400 1957 W. Ruritan Road, Roanoke, VA 24012 View Additional Email Addresses
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This business offers roofing, siding, painting, windows, gutters, awnings and general remodeling.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Premier Construction Brothers, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211
Roanoke County Business Lic.
Phone Number: (540) 772-7587
State Board of Contractors
9960 Mayland Drive, Ste 400, Richmond VA 23233
Phone Number: (804) 367-8511
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Greg Howell, Owner Mr. Chris Howell, Supervisor
ROOFING CONTRACTORS PAINTING CONTRACTORS LANDSCAPE DESIGNERS & CONSULTANTS
Alternate Business NamesPremier Construction
Industry TipsBBB TIP Tips for Hiring a Contractor
THIS LOCATION IS NOT BBB ACCREDITED
1957 W. Ruritan Road
Roanoke, VA 24012 (540) 569-0400 Directions
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Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: failed to complete job. when contacted said they would finish job in a couple of days.this was eight months ago.have called several times and been told that they would be there to finish. have gotten tired of waiting
Desired Settlement: want the job completed and 100 dollars compensation for being lied to
Business Response: An agreement was made between one of our sales guys who specifically would have performed small repair to metal fascia. All work was completed except for this small area of fascia. A special tool is needed to perform this job and the sales guy no longer works for us. We left the material needed to replace metal and informed the homeowner that we were not capable of bending this piece of metal properly. We suggested to him to get another contractor who specializes in this trade to perform task and we would pay this contractor for repair. When contacted again he stated he had two estimates but would not give us this information and was afraid we would stick him with bill. We will diligently try to get someone by there to fix, but will not compensate homeowner $100, since he was not lied to and we have already given him a $400 credit Sincerely **** ******
Consumer Response: This it he homeowner's spouse and I worked most with the insurance company and Premier sales person/contractor. The $400.00 discount was to get the job because it was between Premier and Cook, and for us to leave the sign in our front yard for 30 days, which we still have in our garage. I also referred other clients in the neighborhood to Premier and gave them a good reference because multiple neighbors were looking for roofers. The piece in question was listed and supposed to be repaired when the roof and other trim pieces were repaired, they just forgot and when I spoke to the person who handled the replacement and was here the day the roof was repaired he said he would take care of it. The problem is the person in charge had damage to their property in Louisiana and had to leave town. All we want is for the trim to be fixed, I can't believe this company replaces roofs and repairs trim and doesn't know anyone who can fix the piece. We lived up to our end of the bargain and I expect them to do the same. Regards, ***** * **** *****
Consumer Response: Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ***** *****