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BBB Accredited Business since
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This company offers roofing, siding and window installation services.
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A BBB Accredited Business since
BBB has determined that Miller Roofing & Guttering, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Miller Roofing & Guttering, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
Phone Number: (804) 367-8500
Fax Number: 804-367-2475
State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211
Roanoke City Business License
Phone Number: (540) 853-2524
Type of Entity
Business ManagementMr. Richard C. Miller, President
ROOFING CONTRACTORS GUTTER CLEANING WINDOWS - INSTALLATION/SERVICE SIDING CONTRACTORS GUTTERS & DOWNSPOUTS
Alternate Business NamesVinton Continuous Guttering, Inc.
Miller Roofing & Guttering, Inc. is in NO way affiliated with Sonshine Construction or Scotty Miller.
Industry TipsBBB TIP Tips for Hiring a Contractor
2745 Shenandoah Avenue, NW
Roanoke, VA 24017 (540) 342-7348 (540) 342-0452 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (540) 342-0452(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: After the roof was found to be leaking, I had ******* look at the gutters and they said it was okay and that it was coming from the roof, the valley and caulking of the chimney. I then called Miller Roofing and they came out for estimate and took photos of affected area. I then told him I would leave a stack of matching shingles out for their use when they came back for repair. Repair estimate was made on 9-11-13. The estimate of $265 was made to remove old roofing on back of valley, driveway side. Water was seen running off overhang, down the screen of porch and onto porch floor. The personnel that I have talked with regarding this problem have been ****** ******, **** ***** (repair man) & ****** ****** They supposedly came out to fix this in Oct. while we were gone. It looked as though no shingles had been used. The invoice was sent (#*****) and paid 11/10/13, ck.#**** in the amount of $265.00. As of today, Jan.10, 2014 , it is raining and water continues to come down the affected area. We have tried many times to get the problem solved, so as the wood would not become damaged. Many times they have said it would be taken care of and that **** ***** had a work order to correct the problem. But, needless to say, It is NOT DONE!!
Desired Settlement: I want **** ***** or some other competent person to repair my roof and solve this problem asap! Due to the negligence of the company and the aggravation to us, I expect this to be at no future cost to us.
Business Response: **** ***** met w/Mr. ********** last week and has satisfied the complaint.
Consumer Response: I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ***** **********
Problems with Product/Service
Read Complaint Details
Complaint: On July 29th Richard Miller scheduled his roofers to show up and replace my roof. That day came and went. I called the company and was told he was on vacation and forgot to schedule a crew. When he got back from vacation, he told me a different story (he was running behind), and scheduled my roof for Aug 2. They did show up that day, but did not paint the unfinished plywood they nailed to my chimney after taking down the old materials. When I asked Mr. Miller if he was going to complete the job so it would look the same as he found it, he said "yes" and took a paint chip. That was on Aug 5. I have called several times since then and still the job is not complete. I paid in full on August 5.
Desired Settlement: I want my chimney painted according to that paint chip with appropriate weather-proof paint. Thank you.
Business Response: This complaint was satisfied 09/16/13. Thanks
Consumer Response: Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,**** ******