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Western Virginia

BBB Accredited Business since

Miller Roofing & Guttering, Inc.

Phone: (540) 342-7348 View Additional Phone Numbers 2745 Shenandoah Avenue, NW, Roanoke, VA 24017 http://www.millerroofingco.com

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Description

This company offers roofing, siding and window installation services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Miller Roofing & Guttering, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Miller Roofing & Guttering, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Miller Roofing & Guttering, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

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BBB file opened: April 15, 1985 Business started: 01/15/1970 in VA Business incorporated: 01/10/1986 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
http://www.dpor.virginia.gov
Phone Number: (804) 367-8500
Fax Number: 804-367-2475

State Corporation Commission
P.O. Box 1197, Richmond VA 23218
http://www.state.va.us/scc
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211

Roanoke City Business License

Phone Number: (540) 853-2524

Type of Entity

Corporation

Business Management
Mr. Richard C. Miller, President
Contact Information
Principal: Mr. Richard C. Miller, President
Business Category

ROOFING CONTRACTORS GUTTER CLEANING WINDOWS - INSTALLATION/SERVICE SIDING CONTRACTORS GUTTERS & DOWNSPOUTS

Alternate Business Names
Vinton Continuous Guttering, Inc.
Additional Information

Miller Roofing & Guttering, Inc. is in NO way affiliated with Sonshine Construction or Scotty Miller.

Industry Tips
BBB TIP Tips for Hiring a Contractor

Additional Locations

  • 2745 Shenandoah Avenue, NW

    Roanoke, VA 24017 (540) 342-7348 (540) 342-0452

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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Additional Phone Numbers

  • (540) 342-0452(Phone)
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Complaint Detail(s)

1/29/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: After the roof was found to be leaking, I had ******* look at the gutters and they said it was okay and that it was coming from the roof, the valley and caulking of the chimney.  I then called Miller Roofing and they came out for estimate and took photos of affected area.  I then told him I would leave a stack of matching shingles out for their use when they came back for repair.  Repair estimate was made on 9-11-13.  The estimate of $265 was made to remove old roofing on back of valley, driveway side.  Water was seen running off overhang, down the screen of porch and onto porch floor.  The personnel that I have talked with regarding this problem have been ****** ******, **** ***** (repair man) & ****** ******  They supposedly came out to fix this in Oct. while we were gone.  It looked as though no shingles had been used.  The invoice was sent (#*****) and paid 11/10/13, ck.#**** in the amount of $265.00.  As of today, Jan.10, 2014 , it is raining and water continues to come down the affected area.  We have tried many times to get the problem solved, so as the wood would not become damaged.  Many times they have said it would be taken care of and that **** ***** had a work order to correct the problem. But, needless to say, It is NOT DONE!!

Desired Settlement: I want **** ***** or some other competent person to repair my roof and solve this problem asap!  Due to the negligence of the company and the aggravation to us, I expect this to be at no future cost to us.

Business Response: **** ***** met w/Mr. ********** last week and has satisfied the complaint.

Consumer Response: I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ***** **********

10/7/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On July 29th Richard Miller scheduled his roofers to show up and replace my roof. That day came and went. I called the company and was told he was on vacation and forgot to schedule a crew. When he got back from vacation, he told me a different story (he was running behind), and scheduled my roof for Aug 2. They did show up that day, but did not paint the unfinished plywood they nailed to my chimney after taking down the old materials. When I asked Mr. Miller if he was going to complete the job so it would look the same as he found it, he said "yes" and took a paint chip. That was on Aug 5. I have called several times since then and still the job is not complete. I paid in full on August 5.

Desired Settlement: I want my chimney painted according to that paint chip with appropriate weather-proof paint. Thank you.

Business Response: This complaint was satisfied 09/16/13.  Thanks  

Consumer Response: Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,**** ******