BBB Accredited Business since
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This company offers plumbing & heating services.
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A BBB Accredited Business since
BBB has determined that Bryant's Plumbing & Heating, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Bryant's Plumbing & Heating, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
Phone Number: (804) 367-8500
Fax Number: 804-367-2475
State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211
Henry County Business License
Phone Number: (276) 634-4691
Type of Entity
Business ManagementMr. David E. Bryant, President Mr. David Terrell, Manager
PLUMBERS HEATING CONTRACTORS HEATING & AIR CONDITIONING AIR CONDITIONING CONTRACTORS & SYSTEMS
Industry TipsBBB TIP Tips for Hiring a Contractor
395 Green Hill Dr.
Martinsville, VA 24112 (276) 638-2321 Directions
P. O. Box 4151
Martinsville, VA 24115
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
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|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: bryants first came out last summer and replace the motor on outside heat pump but in wrong capcitor and were closed so 4 hot days no air conditioning and days later they put in the right one .I then called them because i thought there was something wrong with the part they put in December of same year was defective .They told me it was the motor on the inside unit instead and replaced that but guys only put 1 screw in motor housing to hold it in and when the took the old motor out they had to leave to get a new one .They were gone for about an hour and I noticed that they left the freon test meter still plugged into my outside unit that whole time and i mentioned it to them .I did not see one of the sheet metal screws they left laying on the floor and stepped on it and got it stuck in the heal of my foot and I left them know .They came back today because I thought the inside motor or outside motor they put in was going out and they told me no they are not and now the unit had a freon leak and I needed to replace outside unit and inside unit .I told them what the guys had done that were here last but the guy said the leak did not come from what they did .They then wanted to charge me 260 dollars for messing up my heat pump and I* had told them before that I was not going to keep paying for there mess ups .I thought I had to call them since they warranteed the parts .I have a guy coming friday named **** ******* from **** *** conditioning and heating to see what they have done to my unit .It is 11 years old .
Desired Settlement: All I want from them is to make all there mistakes right and i feel I do not owe them the 260 dollars they charged me for service because when I called them they did not do what I asked them to do .I told them that the guys did not put rubber washers on the blower motor that would have stopped the thudding of the motor .I had the missing screws they did not put in by someone else .There was only 1 screw and there were supposed to be 6 screws .They did not show me freon meter and they tested for a leak and could not find one .So it tells me they guys that left the freon meter on could have caused the freon to leak out .I feel i should not have to pay that 260 dollars and this other company will tell me for sure if there is a leak .I explained to the other company what they did and they said that would have caused the freon to leak out .I also contacted comfort coach for quote on new unit just in case and he said the same thing .If I need a new unit because of this i want at least 3 quotes so i can compare prices .
Business Response: Our service man *****, was out on 04-10-2013 and replaced outside condensing fan motor and capacitor. Instead of putting on a 7.5 he apparently put on a 15 capacitor. We were called on 06-03-13 and was advised the unit was not working, almost two months later. We made the correction and installed a 7.5 capacitor at no charge to the customer on 06-04-2013. The next time we were called was on 12-17-2013. system not working. We went out same day and found that the indoor fan motor was bad. We did not have this motor in stock on our service van. while we went to the supply house to get a motor and motor bracket, we did leave gauges hooked up to the outdoor unit. These hoses did not leak out Freon. When we returned our service man ****** replaced motor, bracket and capacitor. Motor was installed correctly with all necessary screws and washers. This furnace could not operate at all, with only one screw holding motor on. When ****** started system up he found that the blower wheel was out of balance, and asked Mrs. ****** if she wanted us to order her a wheel, that this is probably what caused her motor to go bad. Mrs. ****** asked ****** if he thought it would make it through the winter, that she was going to replace her system before summer. He advised her at that time it probably would make it for a few months. He then checked her Freon level outside and found everything to be ok. She called us on 12-31-13, two weeks later a said our men had left a sheet metal screw on the floor and she stepped on it. The next call we received was on 04-23-14. She had another service company come out and replace her blower wheel. She said that the service company told her the motor we installed was not the right one. Our service men went out same day and found everything to be ok, except she was low on Freon 4 lbs. ***** and **** could not find a leak at that time. Mrs. ****** asked them to call with a price on new equipment. Our work order was signed by Mrs. ****** witch states that all work was done satisfactorily. I feel we have given Mrs. ****** good service with the exception of the wrong capacitor in April 2013, witch we corrected at no charge as soon as we new there was a problem. I have copies of all dated work orders to verify everything I have stated. I will provide copies upon request. I would like Mrs. ****** to pay for our service call in the amount of $260.00 Witch I feel is justified. I do not wish to give Mrs. ****** a price on new equipment, and do not wish to do any service work for her now, or in the future. HVAC Manager David Terrell
Better Business Bureau:
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.