Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Blue Mountain Plumbing, Heating & Cooling has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Blue Mountain Plumbing, Heating & Cooling

      1744 Jefferson Hwy Fishersville, VA 22939-2266

    • Blue Mountain Plumbing, Heating & Cooling

      1951 Evelyn Byrd Ave Ste G Harrisonburg, VA 22801

    • Blue Mountain Plumbing, Heating & Cooling

      2815 N Augusta St Ste D Staunton, VA 24401

    Business ProfileforBlue Mountain Plumbing, Heating & Cooling

    Plumber
    Multi Location Business

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    Commonwealth of Virginia Board for Contractors File Number 2020-02637
    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On June 8, 2021, Blue Mountain, LLC entered into Consent Order with the Commonwealth of Virginia Board for Contractors.  The Order settles allegations that Blue Mountain, LLC violated the following:  

    1. Failure of those engaged in residential contracting to comply with the terms of a written contract specifically:  
    a. When work is to begin and the estimated completion date;
    b. A “plain-language” exculpatory clause concerning events beyond the control of the contractor and a statement explaining that delays caused by such events do not constitute abandonment and are not included in calculating timeframes for payment or performance;
    c. A Statement of assurance that the contractor will comply with all local requirements for building permits, inspections, and zoning;
    d. Disclosure of the cancellation rights of the parties;
    e. Statement providing that any modification to the contract, which changes the cost, materials, work to be performed, or estimated completion date, must be in writing and signed by all parties; and
    f. effective with all new contracts entered into after July 1, 2015, a statement notifying consumers of the existence of the Virginia Contractor Transaction Recovery Fund that includes information on how to contact the board for claim information.

    Blue Mountain LLC acknowledges an understanding of the charges but neither admits or denies the violations.

    For more details go to http://www.dpor.virginia.gov.
     

    At-a-glance

    Customer Reviews

    3.25/5stars

    Average of 12 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers plumbing, heating and cooling services.

    Business Details

    This is a multi-location business.

    Find a Location

    Blue Mountain Plumbing, Heating & Cooling has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Blue Mountain Plumbing, Heating & Cooling

        1744 Jefferson Hwy Fishersville, VA 22939-2266

      • Blue Mountain Plumbing, Heating & Cooling

        1951 Evelyn Byrd Ave Ste G Harrisonburg, VA 22801

      • Blue Mountain Plumbing, Heating & Cooling

        2815 N Augusta St Ste D Staunton, VA 24401

      Location of This Business
      1744 Jefferson Hwy, Fishersville, VA 22939-2266
      BBB File Opened:
      9/28/2009
      Years in Business:
      22
      Business Started:
      1/1/2002
      Business Incorporated:
      9/9/2002
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Blue Mountain, LLC
      Business Management
      • Mr. Clark Brule, Owner
      • Ms. Donna Cook, Director of Operations
      Contact Information

      Principal

      • Mr. Clark Brule, Owner

      Customer Contact

      • Ms. Donna Cook, Director of Operations
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/20/2024

      Complaint Type:
      Product Issues
      Status:
      Unresolved
      I had blue mountain come out and give me an estimate on replacing my oil furnace with a heatpump/ac unit. The man who came out was only gave me estimate on one kind. So I decided to go with them because it's winter time. I am recently widowed and my furnace kept breaking down. I wanted something reliable. So I went to their office and signed contract. 2 weeks later they was out here installing my new system. When they are done I noticed my electric furnace was a coleman and my outdoor unit is a champion. I signed a contract for a trane system and got a way cheaper setup. I asked them about this they said a trane wouldn't work in my home. And that it is the same price. I did foreclosure houses for the banks for 17 years. I've seen a many mobile homes with trane units. I've looked it up what I received is alot cheaper then what I paid for. The supervisor that was out here last said that I should get money back. So far I have heard nothing. They left my wall looking horrible with a peice of wood up instead of sheetrock. When they sent a man out here to fix that. He walked in and said when they fix their mistakes he will return. He was very rude. I told them I didn't want him back here. So they said they would give me 100.00 if my son fixed it. I have not seen that either. All I am asking for is the difference between what I paid for and what I got.
      Read More

      Customer Reviews

      12 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Edward M

      1 star

      02/12/2024

      Should have known something was off when they kept mentioning their "assessment fee." was 99 bucks--it must be the only way they get paid. Had a busted out elbow in a sink. Their initial price was 485 for installing an elbow, then I told them I'd go with that if they could guarantee it'd drain and without leaking, to which they replied it'd be another 380 to check that it'd drain by running a manual snake down the pipe--when I asked why snaking the drain--a 3 minute job--was worth 380, they just said "that's what it says in the book." I was afraid they'd further bust the pipe in the wall, since they hadn't even been able to assess the need without me walking them through it, and I wasn't keen on paying out almost 1000 bucks for a minor repair, so I paid them the 99 bucks for, essentially, wasting my time.

      Local BBB

      BBB Serving Western Virginia

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.